Luxury Reservations & Guest Experience Specialist

Rosewood Hotel Group; Amsterdam; On-site; EUR 26,000 - 34,000; Full time

Job summary

Rosewood Hotel Group in Amsterdam is seeking a detail-oriented Reservations Agent to join our luxury team. You will manage guest reservations and inquiries, guiding guests from initial contact to arrival with warm, personalized service.

This full-time role (36 hours/week) emphasizes upselling, precise reservation records, and collaboration with Front Office, Sales, and Guest Experience to deliver exceptional experiences.

Qualifications

• Previous experience in Reservations, Front Office, Guest Relations, or a similar hospitality role.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are a plus.
• Strong attention to detail and organizational abilities.
• Proficiency with hotel reservation or property management systems is an advantage.

Responsibilities

• Handle reservations and guest enquiries by phone, email, and other communication channels
• Provide personalized recommendations and assist guests in selecting the most suitable room or experience
• Ensure all reservations are entered accurately and guest preferences are captured
• Maintain up-to-date reservation records and guest profiles
• Coordinate closely with Front Office, Sales, Guest Experience, and other departments
• Assist with special requests, VIP arrangements, and pre-arrival planning
• Identify opportunities to maximize revenue through upselling and cross-selling
• Follow up on reservations, cancellations, modifications, and no-shows
• Ensure all interactions reflect a warm, professional, and personalized approach

Skills

Communication

Interpersonal skills

Attention to detail

Phone manner

Upselling

Multitasking

Language skills

PMS experience

Tools

Property Management System

Job description

Rosewood Hotel Group in Amsterdam is seeking a detail-oriented Reservations Agent to join our luxury team. You will manage guest reservations and inquiries, guiding guests from initial contact to arrival with warm, personalized service.

This full-time role (36 hours/week) emphasizes upselling, precise reservation records, and collaboration with Front Office, Sales, and Guest Experience to deliver exceptional experiences.