Luxury Reservations Specialist – Upsell & Guest Experience

Hotelprofessionals - De L'Europe Amsterdam; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

25 vacation days

8% holiday allowance

Pension Horeca & Catering

Travel allowance

Health insurance discount

Lease Swapfiets

Uniform provided & cleaned

Stay at De L’Europe Amsterdam

Restaurant & hotel discounts

Friends & family discount

Healthy meals

Coaching & LinkedIn Learning

Development opportunities

Job summary

Hotelprofessionals - De L'Europe Amsterdam is seeking a Reservations Agent to join the Reservations team in Amsterdam. You will combine guest service excellence with commercial awareness to maximize room revenue and ensure a seamless booking experience.

Responsibilities include handling inquiries, processing reservations, and upselling while coordinating with various hotel departments to deliver an outstanding guest journey.

Qualifications

• Experience in reservations or a similar guest-facing role in luxury hospitality.
• Strong guest service mindset with excellent communication skills.
• Commercially aware with upselling and cross-selling ability.
• Highly organized and detail-oriented with accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluency in English; Dutch preferred.

Responsibilities

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy.
• Process individual and group reservations, amendments, cancellations, and special requests.
• Provide information about rooms, restaurants, facilities, experiences, and promotions.
• Drive upselling and cross-selling to convert enquiries into bookings.
• Maintain reservation details in the PMS and communicate guest preferences to relevant teams.
• Collaborate with Reservations, Revenue, Sales, Guest Services, F&B, Events, and Front Office for a seamless guest journey.

Skills

Guest service

Upselling

Communication

Organization

Team player

Multitasking

Education

No minimum education

Job description

Hotelprofessionals - De L'Europe Amsterdam is seeking a Reservations Agent to join the Reservations team in Amsterdam. You will combine guest service excellence with commercial awareness to maximize room revenue and ensure a seamless booking experience.

Responsibilities include handling inquiries, processing reservations, and upselling while coordinating with various hotel departments to deliver an outstanding guest journey.