Front Office Leader – Luxury Hotel & Guest Experience

Okurajobs; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

1-year contract

8% holiday allowance

25 vacation days

Training budget €1,000

Horeca CAO applies

Pension scheme

Staff events

Job summary

Hotel Okura Amsterdam is seeking a proactive Front Office Manager to lead a large, diverse team and deliver exceptional guest experiences in a 5-star setting.

You will drive daily operations, financial performance, and online reputation while collaborating with all departments to elevate service standards and guest journeys. This is a strategic, high-impact leadership role within Okura’s Omotenashi philosophy.

Qualifications

• Minimum of two years of experience in a similar Front Office role.
• Experience in leading a large team is required.
• Fluent in English (spoken and written).
• Knowledge of Opera system is an advantage.

Responsibilities

• Lead the Front Office department, including Reception, Guest Relations, and Concierge, ensuring exceptional service.
• Drive guest satisfaction, optimize operations and revenue, and uphold Okura’s service standards.
• Collaborate across departments and coach the team to uphold a high-performance culture.

Skills

Leadership

Customer service

English fluency

Opera PMS

Tools

Opera PMS

Job description

Hotel Okura Amsterdam is seeking a proactive Front Office Manager to lead a large, diverse team and deliver exceptional guest experiences in a 5-star setting.

You will drive daily operations, financial performance, and online reputation while collaborating with all departments to elevate service standards and guest journeys. This is a strategic, high-impact leadership role within Okura’s Omotenashi philosophy.