Assistant Front Office Manager

MOHG Forever Fans; Amsterdam; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Discounted stays at Mandarin Oriental?

Travel allowance

F&B discount card

Health insurance

Job summary

Mandarin Oriental Conservatorium in Amsterdam seeks an experienced Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest experiences and smooth daily operations.

The role requires a minimum of 5 years in luxury hotels, with at least 2 years in a similar position, and fluent English and Dutch communication. A dynamic, guest-centric leader is essential for this high-end property.

Qualifications

• Minimum 5 years' relevant working experience in luxury hotels with at least 2 years' experience in similar positions.
• Passionate about delivering exceptional guest service.
• Pleasant, friendly and motivational with enthusiastic character.
• Service-oriented and able to work in a fast-paced and dynamic operation.
• Excellent communication skills with fluent spoken in English and Dutch.
• Superior guest resolution and problem-solving abilities are required.

Responsibilities

• Support the Rooms Division Manager in leading the Front Office team, ensuring exceptional guest experiences and smooth day-to-day operations.
• Handle guest compliments, comments and complaints in a timely and professional manner.
• Drive revenue opportunities through upselling, room allocation management and promotion of hotel programmes and services.
• Oversee operational and financial processes including billing accuracy, cash handling, compliance, data protection and adherence to hotel policies and procedures.
• Manage and monitor the team performance by providing supervision, counselling and coaching.
• Act as a visible leader within the hotel, collaborating with departments to deliver seamless service while maintaining health, safety and emergency response standards.

Skills

Fluent English

Fluent Dutch

Job description

Assistant Front Office Manager

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As an Assistant Front Office Manager at Mandarin Oriental Conservatorium, you will be responsible for:

• Support the Rooms Division Manager in leading the Front Office team, ensuring exceptional guest experiences and smooth day-to-day operations;
• Handle guest compliments, comments and complaints in a timely and professional manner;
• Drive revenue opportunities through upselling, room allocation management and promotion of hotel programmes and services;
• Oversee operational and financial processes including billing accuracy, cash handling, compliance, data protection and adherence to hotel policies and procedures;
• Manage and monitor the team performance by providing supervision, counselling and coaching;
• Act as a visible leader within the hotel, collaborating with departments to deliver seamless service while maintaining health, safety and emergency response standards.

As an Assistant Front Office Manager, you will be working on a rotating shift basis, Monday to Sunday. Shift patterns will vary (including weekends and bank holidays), so flexibility is required where applicable.

As Assistant Front Office Manager, we expect from you:

• Minimum 5 years' relevant working experience in luxury hotels with at least 2 years' experience in similar positions;
• Passionate about delivering exceptional guest service;
• Pleasant, friendly and motivational with enthusiastic character;
• Service-oriented and able to work in a face-paced and dynamic operation;
• Excellent communication skills with fluent spoken in English and Dutch;
• Superior guest resolution and problem-solving abilities are required.

Our commitment to you:

• A salary in scale VII of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers;

We’re Fans. Are you?