Concierge

Mandarin Oriental Group; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Travel allowance

F&B Discount Card

Pension fund contribution

Staff meals discount

Uniform/laundry service

Job summary

Mandarin Oriental Conservatorium Amsterdam is seeking a professional Concierge to enhance guest experiences and uphold luxury service standards. You will monitor stays, manage guest needs, and collaborate with porters, drivers, and service providers to ensure exceptional service.

The role requires at least two years in a luxury concierge or reception role, fluency in English, and a strong customer-service mindset. Dutch language skills are a plus, and knowledge of Amsterdam is advantageous.

Qualifications

• Two years’ experience as a Concierge or Reception employee, preferably in a luxury setting.
• Proficiency in the English language; Dutch is a plus.
• Eye for detail, drive to success and a supportive attitude.
• Excellent presentation; strong sense of responsibility and reliability.
• Curiosity and knowledge of Amsterdam and its culture.

Responsibilities

• Monitor guests during their stay and handle complaints.
• Maintain and strengthen relationships with service providers.
• Coordinate with porters and valet drivers and follow up daily.
• Represent the Mandarin Oriental brand and ensure MOHG standards are met.

Skills

English proficiency

Attention to detail

Customer service

Teamwork

Job description

Mandarin Oriental Conservatorium Amsterdam is looking for a Concierge to join Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

As Concierge, you will be responsible for the following duties:

• You monitor the clients during their stay and manage any complaints;
• You maintain and strengthen relationships with our service providers;
• You contribute to customer loyalty;
• You coordinate with porters, and valet drivers and daily follow-up;
• You guarantee service quality and compliance with MOHG standards and procedures;
• You represent the Mandarin Oriental brand.

Your role demands flexibility and adaptability, as each day brings unique challenges and opportunities to enhance guest experiences. This role is well suited to people who thrive in a dynamic environment and enjoy creating memorable experiences for guests.

As Concierge We Expect From You

• A minimum of two years’ experience as a Concierge or a Reception employee, preferably in a luxury setting;
• Proficiency in the English language. Proficiency in Dutch is a plus;
• Eye for detail, drive to success and a supportive attitude;
• Excellent presentation
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service;
• Curiosity, knowledge of Amsterdam and its cultural news.

Our Commitment To You

• A salary in scale V of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers;

Discover Your Role Within Our Luxury Hotel

Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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