Luxury Spa Concierge: Guest Experience & Bookings

Mandarin Oriental; Amsterdam; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounted stays at Mandarin Oriental

Staff meals provided

Pension fund contribution (50%)

Travel allowance €0.21/km (>=5 km)

F&B discount card

Health insurance discount and wellness

Résumé du poste

Mandarin Oriental Conservatorium seeks a Spa Concierge for Akasha Spa in Amsterdam. You will welcome guests, guide the spa journey, and manage appointments to maximise efficiency while delivering personalized service.

This on-site role requires flexibility across rotating shifts, including weekends and holidays. We value English fluency, luxury hospitality experience, and a strong sense of responsibility; Dutch is a plus.

Qualifications

• A minimum of one year experience as a Concierge/Receptionist in a Spa, preferably in a luxury setting.
• Excellent proficiency in the English language (both written and verbal). Proficiency in Dutch is a plus.
• Proficiency with reservations software and IT systems.
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service.

Responsabilités

• Assisting in the smooth flow of the guest’s journey throughout their stay in the spa.
• Proactively greeting, interacting, and assisting guests in a professional manner.
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance.
• Have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Completing daily briefing and informing the spa team of daily updates and information.
• Have a thorough understanding of all retail sales items sold and all Mandarin Oriental treatments and packages offered in the spa.

Connaissances

Concierge experience

Excellent English

Dutch language (a plus)

Reservations software

Customer service mindset

Outils

Reservations software

Description du poste

Mandarin Oriental Conservatorium seeks a Spa Concierge for Akasha Spa in Amsterdam. You will welcome guests, guide the spa journey, and manage appointments to maximise efficiency while delivering personalized service.

This on-site role requires flexibility across rotating shifts, including weekends and holidays. We value English fluency, luxury hospitality experience, and a strong sense of responsibility; Dutch is a plus.