Luxury Concierge: Craft Legendary Guest Experiences

Sofitel; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Personalized bonus plan

Travel cost arrangements

25 holiday days a year

ALL Heartists Card discounts worldwide

Training sessions

Restaurant and bars discounts in AMS

CSR – Green Key certification

Be Balanced – wellness support

Onboarding real guest experience with

Scale 5 of Horeca CAO

Job summary

Sofitel Legend The Grand Amsterdam is seeking a Concierge who can welcome guests with elegance and anticipation. You will assist arrivals and departures and delight guests with personalized recommendations, drawing on a network across Amsterdam to craft unforgettable experiences.

The role emphasizes hospitality, discretion, and the ability to balance leisure and business needs. A passion for five-star service, strong English skills, and a flexible, proactive attitude are essential, with a valid

Qualifications

• Has a genuine passion for hospitality and delivering outstanding guest experiences.
• Is motivated, social, proactive, and eager to learn.
• Has strong communication skills and remains calm, confident, and professional in challenging situations.
• Has experience in luxury hospitality and is enthusiastic about developing a career as a Concierge.
• Has a business-level command of English. Dutch, French, and other languages are a plus.
• Has a highly flexible mindset and is available to work a rotating schedule, including morning and evening shifts, weekends, and public holidays.
• Holds a valid driving licence (category B).

Responsibilities

• As a Concierge, you are an essential part of our guests’ welcome and farewell experience.
• You are at their service not only during arrival and departure, but throughout their entire stay.
• As a Concierge, you are a trusted source of inspiration for discovering the beautiful city of Amsterdam.
• You know how to enchant leisure guests with the city’s most beautiful places and stories, while helping business guests find the perfect restaurant or make the most of their stay.
• By building and using your network in Amsterdam, you make the seemingly impossible possible—such as securing the last table at a sought-after restaurant.
• With natural elegance, empathy, and attention to detail, you create meaningful moments for every guest.
• You are a visible representative of The Grand and help make the entire guest experience legendary and unforgettable.

Skills

Hospitality passion

Communication skills

Customer service

Calm under pressure

Network building

Job description

Sofitel Legend The Grand Amsterdam is seeking a Concierge who can welcome guests with elegance and anticipation. You will assist arrivals and departures and delight guests with personalized recommendations, drawing on a network across Amsterdam to craft unforgettable experiences.

The role emphasizes hospitality, discretion, and the ability to balance leisure and business needs. A passion for five-star service, strong English skills, and a flexible, proactive attitude are essential, with a valid