Junior ITSM Analyst: Process Design & Automation (Hybrid)

Corbion; Gorinchem; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Career development

Exposure to Topdesk/ServiceNow

International environment

ITIL-based processes training

Job summary

Corbion in Gorinchem (Hybrid) is seeking a Junior IT Service Management Analyst to develop expertise in ITSM, process design and automation. You will join the in‑house IT organization and work on real service management processes in an international enterprise, focusing on Topdesk and a future transition to ServiceNow.

This role is ideal for a recent graduate or early‑career professional who enjoys analyzing how processes work and turning ideas into clear workflows.

Qualifications

• Recent graduate or early-career professional aiming to start in ITSM and process improvement.
• Bachelor's or Master's in IT, Computer Science, Business IT, Information Management or related field.
• Strong analytical and structured thinking with interest in processes and workflows.
• Exposure to workflows, process automation, APIs or system integrations during studies or projects.
• Fluent in English; Dutch a plus; eligible to work in the Netherlands.

Responsibilities

• Support design, documentation and continuous improvement of ITSM processes (Incident, Problem, Change, Service Request).
• Translate business and IT requirements into structured processes and workflows.
• Contribute to workflow automation and integrations within the ITSM environment.
• Learn Topdesk and contribute to the transition toward ServiceNow.
• Collaborate with internal IT teams, business stakeholders and external service providers.
• Monitor and analyze service performance and identify opportunities for improvement.
• Contribute to service reviews and process standardization.
• Gradually take on more responsibility for ITSM processes and governance.

Skills

Analytical mindset

Structured thinking

English communication

Education

Bachelor's or Master's in IT/CS/Information Management

Tools

Topdesk

ServiceNow

Job description

Corbion in Gorinchem (Hybrid) is seeking a Junior IT Service Management Analyst to develop expertise in ITSM, process design and automation. You will join the in‑house IT organization and work on real service management processes in an international enterprise, focusing on Topdesk and a future transition to ServiceNow.

This role is ideal for a recent graduate or early‑career professional who enjoys analyzing how processes work and turning ideas into clear workflows.