IT Service Management Specialist

Corbion; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

High impact role

Strategic ServiceNow transformation

Autonomy and ownership

Job summary

Corbion is seeking an IT Service Management Specialist to drive the design, governance and continuous improvement of ITIL-based processes across the organization. You will own the current ITSM platform (Topdesk) and prepare for a strategic move to ServiceNow, coordinating with business stakeholders, IT teams and external partners.

In this hybrid Amsterdam role, you will optimize incident, problem, change and service request workflows, measure performance and lead service reviews to enhance user

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience; ITIL v4 certification preferred.
• 5–7 years of IT Service Management experience in a multi-vendor environment.
• Strong ITIL knowledge and experience with ITSM tooling (Topdesk/ServiceNow).
• Excellent stakeholder management and communication in English.

Responsibilities

• Own and continuously improve ITIL-aligned ITSM processes (Incident, Problem, Change, Service Request).
• Lead platform ownership of Topdesk and prepare migration to ServiceNow.
• Coordinate with external partners and ensure delivery against SLAs and KPIs.
• Define and monitor service performance metrics and lead improvement initiatives.

Skills

ITIL

Stakeholder management

Process improvement

Analytical mindset

English communication

Team collaboration

Education

Bachelor’s degree in IT/related field

Tools

Topdesk

ServiceNow

Job description

IT Service Management Specialist (In-house)

Job Category: Information Technology

Work Location: Hybrid

Office Location: Amsterdam, NL

Job Type: Full Time

Job ID: 6213

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

Please note: We only consider candidates who are currently residing in the Netherlands.

The role
As a Service Management Specialist, you play a pivotal role in shaping and elevating Corbion’s global IT service delivery. You are the driving force behind the design, governance, and continuous improvement of IT Service Management (ITSM) processes across the organization.
In this role, your primary focus is on optimizing ITIL-based processes and ensuring a seamless end-user experience - balancing business needs, vendor performance, and platform capabilities. You will take ownership of our current ITSM platform (Topdesk) while preparing the organization for a strategic transition towards ServiceNow.
You act as the linking pin between business stakeholders, internal IT teams, and external service providers, translating requirements into scalable and efficient service processes. This is a highly autonomous position with significant impact, offering the opportunity to shape the future of IT service delivery within a global organization.

Key Responsibilities

• Own and continuously improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
• Act as functional owner of the ITSM platform (currently Topdesk), ensuring workflows, automation, and integrations support business needs
• Drive the preparation and implementation of a future migration to ServiceNow, ensuring processes are optimized before and after transition
• Collaborate with external partners (e.g. service desk and infrastructure vendors) and ensure delivery against SLAs, KPIs, and XLAs
• Act as primary escalation point and challenge vendors on service quality, user experience, and contractual performance
• Define and monitor service performance metrics, translating data into actionable service improvements
• Lead service review meetings and implement continuous improvement initiatives
• Align multiple stakeholders across IT and business functions and drive standardization of processes across teams
• Ensure effective governance of IT services, including service catalog, workflows, and reporting structures
• Contribute to enhancing the overall user experience of IT services across Corbion

You bring

• Minimum 5-7 years of experience in IT Service Management in a complex, multi-vendor environment
• Bachelor’s degree (HBO/WO) in IT, Business IT, or a related field, or equivalent through experience; MBO candidates with proven Service Management experience and ITIL v4 certification beyond Foundation will also be considered.
• Strong knowledge of ITIL (v3/v4) and certified (ITIL v4 preferred, v3 Expert with v4 transition is also acceptable)
• Proven experience in designing and improving ITSM processes (incident, change, problem, service request)
• Experience with ITSM tooling such as Topdesk and/or ServiceNow (ServiceNow knowledge strongly preferred due to upcoming transition)
• Experience working with external IT service providers and managing vendor performance
• Ambitious work ethics with self-starting mentality to deliver service excellence
• Strong stakeholder management skills, with the ability to align different interests into standardized solutions
• Analytical and process-driven mindset with focus on continuous improvement and user experience
• Solid communication skills in English. Dutch is considered a plus
• Based in the Netherlands and eligible to work here

Additional advantage
If you meet the requirements above, we would be happy to consider your application. Candidates who also bring the experience below will have a clear advantage, as it directly supports the transformation we are working towards.

• Experience with ITSM transformations or migrations (e.g. Topdesk to ServiceNow)
• Experience with service experience management (XLA-driven environments)
• Familiarity with enterprise IT environments (cloud, infrastructure, service desk operations)

What we offer

• A high-impact role where you shape the future of IT Service Management within a global organization
• The opportunity to play a key role in a strategic transformation towards ServiceNow
• A high level of autonomy and ownership in designing and improving global IT processes
• Exposure to a complex international stakeholder landscape and multi-vendor environment
• The chance to develop into more senior service delivery or broader process leadership roles over time
• A collaborative and forward-thinking IT organization focused on continuous improvement

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature’s ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2025, Corbion generated annual sales of €1,267.4 million and had a workforce of 2,408 FTE. For more information: www.corbion.com

Corbion is an equal opportunity employer and committed to a diverse workplace. All applicants will be considered equally.