Global ITSM Process Leader | ServiceNow & ITIL (Hybrid)
Applied Medical Corporation
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Benefits offered by this job
Job summary
Applied Medical Corporation in Amersfoort, NL, is seeking an IT Service Management Process Specialist to drive development and continuous improvement of ITSM processes across our global organization. You will work with stakeholders across Europe, the United States, and Asia Pacific to strengthen service delivery standards and enable scalable IT services.
The role emphasizes lead governance, process adoption, and optimization of ITIL-aligned practices, including Incident, Change, Problem, and
Qualifications
- Bachelor's degree in IT/CS or related field.
- 5+ years in IT Service Management, IT Operations, or similar environment.
- Strong knowledge of ITIL principles and service management frameworks.
Responsibilities
- Identify opportunities to improve ITSM processes across Applied Medical's global IT organization.
- Lead development, implementation, and continuous improvement of ITSM processes (Incident, Change, Problem, Service Transition).
- Collaborate with cross-functional IT and business teams across regions to ensure consistent service management practices.
- Configure and enhance ITSM tools, including ServiceNow.
- Monitor KPIs and translate insights into improvement initiatives.
Skills
Education
Tools
Job description
Applied Medical Corporation in Amersfoort, NL, is seeking an IT Service Management Process Specialist to drive development and continuous improvement of ITSM processes across our global organization. You will work with stakeholders across Europe, the United States, and Asia Pacific to strengthen service delivery standards and enable scalable IT services.
The role emphasizes lead governance, process adoption, and optimization of ITIL-aligned practices, including Incident, Change, Problem, and
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