Global ITSM Process Lead (ServiceNow, ITIL) – Hybrid

Applied Medical; Amersfoort; Presencial; EUR 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

27 vacation days

Hybrid options

Commuting allowance

Tuition program

Pension scheme

Volunteer days

Resumo da vaga

Applied Medical is seeking an IT Service Management Process Specialist to join the ATS team in Amersfoort. You will drive ITSM process development, implement improvements, and align services across Europe, the US and Asia Pacific to strengthen delivery and reliability of IT services globally.

You will lead processes such as Incident, Change, Problem, and Service Transition, work with diverse teams, optimize ITSM tools like ServiceNow, and report on KPIs to guide improvements.

Qualificações

• Bachelor's degree in IT, CS or related field.
• Minimum 5 years ITSM/IT operations experience.
• Strong ITIL knowledge and service management frameworks.
• Experience leading organizational change and adoption of new processes.
• Proven ability to collaborate with global stakeholders.

Responsabilidades

• Drive development, implementation, and continuous improvement of ITSM processes across the global IT organization.
• Lead ITSM initiatives including Incident, Change, Problem, and Service Transition.
• Collaborate with cross-functional IT and business teams across regions to ensure consistency.
• Configure and optimize ITSM tools to improve automation, service quality, and efficiency.
• Monitor KPIs, report on performance, and translate insights into improvements.
• Develop governance standards, policies, and procedures for IT service management.

Conhecimentos

ITIL knowledge

Incident/Change/Problem Mgmt

ServiceNow

Stakeholder management

Cross-functional leadership

Lean and continuous improvement

Team leadership

Formação

Bachelor's degree in IT/CS

Ferramentas

ServiceNow

Descrição da vaga

Applied Medical is seeking an IT Service Management Process Specialist to join the ATS team in Amersfoort. You will drive ITSM process development, implement improvements, and align services across Europe, the US and Asia Pacific to strengthen delivery and reliability of IT services globally.

You will lead processes such as Incident, Change, Problem, and Service Transition, work with diverse teams, optimize ITSM tools like ServiceNow, and report on KPIs to guide improvements.