Junior ITSM Specialist — Hybrid (ITIL/Topdesk)

Corbion; Gorinchem; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model (2 days remote)

Job summary

Corbion is seeking a Junior IT Service Management Specialist (In-house) in Gorinchem, NL. You will help shape and improve Corbion’s global IT service delivery, focusing on ITIL-based processes and the transition to ServiceNow.

This role blends office presence with hybrid work up to two days remote; you will collaborate with internal IT teams and external providers, driving stakeholder alignment and continuous improvement.

Qualifications

• 1-3 years of experience in IT Service Management or a related IT service delivery environment.
• Bachelor’s degree (HBO/WO) in IT, Business IT, or a related field
• ItIL knowledge; an ITIL certification is preferred
• Familiarity with ITSM tools Topdesk and ServiceNow; ServiceNow knowledge advantageous due to transition
• Experience collaborating with external IT service providers and monitoring vendor performance
• Proactive, eager-to-learn attitude with focus on high-quality IT services
• Strong stakeholder management and ability to balance different interests
• Analytical, process-oriented mindset focused on user experience
• Good English communication; Dutch a plus; based in the Netherlands

Responsibilities

• Support and improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
• Manage the ITSM platform (Topdesk) and support workflows, automation, and integrations
• Assist in migration planning to ServiceNow and optimize processes before/after transition
• Collaborate with external partners and monitor SLAs, KPIs, XLAs
• Assist in handling escalations and evaluate service quality with vendors
• Define and monitor service performance metrics and translate data into improvements
• Participate in service reviews and contribute to continuous improvement initiatives
• Work with IT and business stakeholders to standardize processes across teams
• Support governance of IT services, including service catalog, workflows, and reporting
• Contribute to enhancing end-user experience of Corbion IT services

Skills

ITIL knowledge

Stakeholder management

Analytical mindset

English communication

Proactive learning

Education

Bachelor’s degree in IT/Business IT

Tools

Topdesk

ServiceNow

Job description

Corbion is seeking a Junior IT Service Management Specialist (In-house) in Gorinchem, NL. You will help shape and improve Corbion’s global IT service delivery, focusing on ITIL-based processes and the transition to ServiceNow.

This role blends office presence with hybrid work up to two days remote; you will collaborate with internal IT teams and external providers, driving stakeholder alignment and continuous improvement.