ITSM Specialist: Shape Global Service Delivery & ServiceNow

Corbion; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

High impact role

Strategic ServiceNow transformation

Autonomy and ownership

Job summary

Corbion is seeking an IT Service Management Specialist to drive the design, governance and continuous improvement of ITIL-based processes across the organization. You will own the current ITSM platform (Topdesk) and prepare for a strategic move to ServiceNow, coordinating with business stakeholders, IT teams and external partners.

In this hybrid Amsterdam role, you will optimize incident, problem, change and service request workflows, measure performance and lead service reviews to enhance user

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience; ITIL v4 certification preferred.
• 5–7 years of IT Service Management experience in a multi-vendor environment.
• Strong ITIL knowledge and experience with ITSM tooling (Topdesk/ServiceNow).
• Excellent stakeholder management and communication in English.

Responsibilities

• Own and continuously improve ITIL-aligned ITSM processes (Incident, Problem, Change, Service Request).
• Lead platform ownership of Topdesk and prepare migration to ServiceNow.
• Coordinate with external partners and ensure delivery against SLAs and KPIs.
• Define and monitor service performance metrics and lead improvement initiatives.

Skills

ITIL

Stakeholder management

Process improvement

Analytical mindset

English communication

Team collaboration

Education

Bachelor’s degree in IT/related field

Tools

Topdesk

ServiceNow

Job description

Corbion is seeking an IT Service Management Specialist to drive the design, governance and continuous improvement of ITIL-based processes across the organization. You will own the current ITSM platform (Topdesk) and prepare for a strategic move to ServiceNow, coordinating with business stakeholders, IT teams and external partners.

In this hybrid Amsterdam role, you will optimize incident, problem, change and service request workflows, measure performance and lead service reviews to enhance user