Italian Partner Success Manager (EMEA)

N-able Technologies Ltd.; Utrecht; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Monthly stipend towards individual 健康?

Generous PTO, sick leave and observed‑

2 Paid VoluNteer Days per year

Employee Stock Purchase Program

Pension with company-contribution

FuN-raising opportunities as part of a

N-ablite Learning – custom learning

The Way We Work – hybrid model

Job summary

N-able is seeking a Customer Success Manager to lead a distributor-led model across EMEA. You will manage 80–100 partner accounts, foster strong distributor and MSP relationships, and drive retention, adoption, and growth while shaping scalable customer success practices.

Work with Sales, Distribution, and internal teams to ensure partners achieve measurable outcomes. This hybrid role requires Italian fluency and strong English communication, with three days in Utrecht and two days remote.

Qualifications

• Native or fluent Italian and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• A commercial mindset with confidence building relationships, identifying growth opportunities, and helping partners achieve business outcomes.
• Experience managing a large portfolio of accounts while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, and stakeholder management skills.
• A consultative approach that helps customers and partners understand value, solve challenges, and succeed.
• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments would be a plus.

Responsibilities

• Manage a portfolio of 80–100 partner accounts across your assigned market.
• Build trusted relationships with distributors and MSP partners, acting as a key point of contact for success, adoption, and growth.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate closely with Sales, Distribution, and internal stakeholders.
• Lead business reviews and strategic customer conversations that connect partner goals with measurable outcomes.
• Gather and relay customer and partner insights to internal stakeholders to support the continuous improvement of processes, and the overall experience.
• Help define best practices for a new distributor-led Customer Success model across EMEA.

Skills

Italian fluency

English communication

Customer Success experience

Account Management

Partner Management

Sales or customer-facing role

Commercial mindset

Portfolio management

Organization & coordination

SaaS/MSP/partner ecosystems

Job description

N-able is seeking a Customer Success Manager to lead a distributor-led model across EMEA. You will manage 80–100 partner accounts, foster strong distributor and MSP relationships, and drive retention, adoption, and growth while shaping scalable customer success practices.

Work with Sales, Distribution, and internal teams to ensure partners achieve measurable outcomes. This hybrid role requires Italian fluency and strong English communication, with three days in Utrecht and two days remote.