EMEA Customer Success Manager: Drive Adoption & Growth

Speria; Netherlands; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Speria MTech is expanding its global Customer Success team and seeks an experienced EMEA Customer Success Manager to grow strategic relationships across Europe, the Middle East and Africa. You will serve as a trusted advisor, help customers realize value from our SaaS solutions, and partner with Product, Support, Services and Sales to drive outcomes.

This role requires 5+ years in Customer Success or related roles, excellent English, cross‑cultural savvy, and willingness to travel occasionally

Qualifications

• 5+ years in Customer Success or related roles.
• Experience managing enterprise or strategic B2B SaaS relationships.
• Experience with executive stakeholders and cross-functional teams.
• Willingness to travel occasionally across the region.

Responsibilities

• Serve as the primary post-implementation contact for assigned accounts.
• Build trusted advisor relationships with executives and users.
• Drive adoption and value realization of Speria MTech solutions.
• Monitor customer health indicators and address risks.
• Coordinate with Product, Support, Services and Sales to resolve issues.

Skills

Consultative communication

Stakeholder mgmt

Relationship building

Problem solving

Analytical thinking

Multitasking

Independent worker

English proficiency

Travel readiness

Tools

CRM software

Job description

Speria MTech is expanding its global Customer Success team and seeks an experienced EMEA Customer Success Manager to grow strategic relationships across Europe, the Middle East and Africa. You will serve as a trusted advisor, help customers realize value from our SaaS solutions, and partner with Product, Support, Services and Sales to drive outcomes.

This role requires 5+ years in Customer Success or related roles, excellent English, cross‑cultural savvy, and willingness to travel occasionally