IT Service Desk Specialist: Fast, Proactive IT Support

Alfen; Netherlands; Remote; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and excellent benef

27 vacation days + 13 additional days

Company laptop

Access to online learning

AlFun and Young Alfen activities

Sports activities and fitness options

PME pension plan with strong employer

Travel allowance €0.23 per km (max 50

Job summary

Alfen Almere is seeking an IT Service Specialist to ensure smooth, stable and secure daily IT support. You will be the first contact for users, resolve disruptions quickly and contribute to a reliable digital work experience.

You will handle incidents, questions and operational requests, safeguard IT continuity, and maintain high‑quality service delivery while collaborating with end users and cross‑functional teams.

Qualifications

• MBO 4 or HBO IT education required.
• Certifications such as VP3140, Microsoft 365 Fundamentals, CompTIA+ or equivalent.
• Experience with Jira or similar ITSM tools.
• Experience supporting industrial environments (PLCs, SCADA, HMIs).
• Strong communication and problem-solving skills.
• Customer-focused, continuity-driven mindset.
• Proactive, resilient and able to take the lead when needed.

Responsibilities

• Register, classify, prioritise and resolve first‑line incidents and service requests.
• Troubleshoot Windows/MacOS, Office/M365, hardware, printers, mobile devices and handheld scanners.
• Support onboarding, offboarding, relocations and access rights management.
• Act as first contact via phone, e‑mail and the Jira service portal.
• Identify recurring issues and elevate complex cases, while maintaining ownership.
• Monitor operational stability and respond immediately when SLAs deviate.
• Manage IT inventory, report shortages and maintain accurate asset administration.
• Document solutions and contribute to a structured knowledge base.
• Investigate first‑line security incidents and escape where needed.
• Detect disruptions proactively to support business continuity.
• Contribute to improving and standardising IT processes and environments.
• Analyse structural disruptions and suggest improvements.
• Apply the latest technologies to enhance daily support.
• Support the professionalisation of the IT organisation.
• Communicate clearly and professionally with users and stakeholders.
• Maintain strong customer focus and support a positive end‑user experience.
• Act proactively towards company and departmental goals.
• Demonstrate ownership and ensure consistent follow‑through.

Skills

Communication

Problem solving

Proactive mindset

Education

MBO 4 or HBO IT-related

Tools

Jira ITSM

Job description

Alfen Almere is seeking an IT Service Specialist to ensure smooth, stable and secure daily IT support. You will be the first contact for users, resolve disruptions quickly and contribute to a reliable digital work experience.

You will handle incidents, questions and operational requests, safeguard IT continuity, and maintain high‑quality service delivery while collaborating with end users and cross‑functional teams.