IT Support

Rise Technical; Nederland; On-site; EUR 42,000 - 59,000; Full time

Job summary

Rise Technical is seeking an experienced Support Engineer in IT service management to join a global leader. You will implement scripting-based automation for provisioning, lifecycle, and software deployment, while troubleshooting incidents and developing SOPs.

The role requires a technical foundation across Windows, Linux, or macOS, familiarity with APIs and deployment tools, and strong communication in English with Dutch conversational skills.

Qualifications

• Experience with Windows, Linux or macOS administration.
• Experience scripting and using deployment tools and APIs.
• Experience in basic network troubleshooting.
• ITIL Foundation certification.
• Fluent in English; conversational Dutch.

Responsibilities

• Implement scripting or tool-based automation for device provisioning, user lifecycle, and software deployment.
• Troubleshoot and resolve IT incidents.
• Develop knowledge articles and SOPs.
• Ensure endpoint assets are recorded, managed, maintained and compliant.
• Collaborate with network teams to ensure secure, consistent endpoint connectivity.

Skills

Windows Administration

Linux Administration

macOS Administration

Scripting / Automation

Network Troubleshooting

ITIL Foundation

English Fluency

Dutch Conversational

Tools

APIs

Deployment Tools

Scripting Tools

Job description

Excellent opportunity for an experienced Support Engineer to join a leading company in IT service management that actively promotes the development and growth of your skillset.

This company is a global leader in IT Service Management, driving digital transformation by connecting people, processes and technology. They provide tailored end-to-end Enterprise Service Management solutions, optimising the innovation, efficiency, and scalability of IT services. This company is helping businesses across the globe adopt excellent practice frameworks and achieve sustainable IT excellence.

The ideal candidate with have a technical foundation in Windows, Linux & MAC administration, as well as proven quality of service. You will have experience in network troubleshooting and are ITIL Foundation certified. Clear communication is essential, as well as fluency in English and conversational proficiency in Dutch.

This is a fantastic opportunity to join a company that actively promotes the learning and development of its employees,

The Role:

• Implement scripting/tool-based automation for repetitive tasks (device provisioning, user lifecycle, and software deployment)
• Troubleshoot and resolve IT incidents
• Develop knowledge articles and SOPs
• Ensure all endpoint assets are accurately recorded, managed, maintained, and compliant
• Collaborate with network teams to ensure secure and consistent endpoint connectivity

The Person:

• Technical foundation in Windows, Linux or MAC administration
• Skilled with scripting, deployment tools and APIs
• Experience performing basic network troubleshooting
• Knowledge of ITIL
• Fluent proficiency in English

We are an equal opportunities employer and welcome applications from all suitable candidates.