IT Service Specialist: Fast-Paced Support & Impact

SARIA Food & Pharma; Nieuwerkerk aan den IJssel; On-site; EUR 40,000 - 56,000; Full time

Job summary

SARIA Food & Pharma is seeking an IT Service Specialist to deliver first‑line support across the business. You’ll diagnose issues, respond via portal, email, phone or chat, and work with other IT teams to improve service quality.

The right candidate has entry‑level support experience, strong communication in Dutch and English, basic hardware/software networking knowledge, and relevant certifications such as Microsoft 365 or CCNA are a plus.

Qualifications

• Entry level technical support or service desk experience.
• Basic knowledge of computer hardware, software, and networking.
• Professional level Dutch and English.
• Certifications such as Microsoft 365 Administration or Cisco CCNA are a plus.

Responsibilities

• Respond to IT support requests via the service portal, email, phone, or chat.
• Diagnose and resolve known technical issues, following structured troubleshooting for new ones.
• Escalate more complex issues to Line 2 or specialist teams with clear, accurate detail.
• Monitor your assigned tickets, ensuring timely updates and resolutions.
• Maintain accurate incident and request records.
• Contribute to the IT knowledge base by documenting fixes, workarounds, and common issues.
• Communicate clearly with users to deliver excellent customer service and manage expectations.
• Support onboarding and offboarding processes (equipment setup, account creation, permissions management).
• Collaborate with other IT teams on wider projects and service improvements.
• Work with IT Business Partners to help enhance service quality and improve NPS.

Skills

Technical support

Troubleshooting

Communication

Dutch language

English language

Tools

Microsoft 365 Administration

Cisco CCNA

Job description

SARIA Food & Pharma is seeking an IT Service Specialist to deliver first‑line support across the business. You’ll diagnose issues, respond via portal, email, phone or chat, and work with other IT teams to improve service quality.

The right candidate has entry‑level support experience, strong communication in Dutch and English, basic hardware/software networking knowledge, and relevant certifications such as Microsoft 365 or CCNA are a plus.