IT Onsite Support Technician (L2) — Flexible Backfill & Dispatch

ITproposal B.V.; Breda; On-site; EUR 34,000 - 55,000; Part time

Job summary

IT Onsite Support Technician (L2) is a flexible, project-based role in Breda area, The Netherlands. Backfill and dispatch assignments start as opportunities with non-guaranteed hours.

Responsibilities include Windows/Mac support, hardware troubleshooting, and coordination with SMEs. Travel to client sites is required; remote work possible for certain tasks. Competitive hourly rate based on experience.

Qualifications

• Experience: 2–5 years in a similar environment.
• Education: Relevant MBO/HBO level education or equivalent practical experience.
• Language: Fluent Dutch with the customer; good-English with the Service Desk.
• Work authorization: Valid right to work in the Netherlands.
• Certification: Knowledge of ITIL is advantageous.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on devices and software.
• Follow instructions provided by SMEs and provide advanced-level support for complex issues.
• Provide onsite hands-and-eyes support to Customer/OEM SMEs for installing and troubleshooting devices in the Network and Compute environment.
• Take ownership of issues, perform problem analysis, and document requests using the IT service desk system.
• Maintain a first-class level of customer service, treating all customers efficiently and professionally.

Skills

Windows OS

Mac OS

SCCM

MDM

Citrix

Networking basics

TCP/IP

Active Directory

Printer support

Mobile devices (iPhone)

VPN environments

Dutch language

English language

Education

MBO/HBO level IT education

Tools

SCCM

MDM

Citrix

Job description

IT Onsite Support Technician (L2) is a flexible, project-based role in Breda area, The Netherlands. Backfill and dispatch assignments start as opportunities with non-guaranteed hours.

Responsibilities include Windows/Mac support, hardware troubleshooting, and coordination with SMEs. Travel to client sites is required; remote work possible for certain tasks. Competitive hourly rate based on experience.