Onsite IT Support Technician (L2) - Flexible Assignments

ITproposal B.V.; Apeldoorn; On-site; EUR 36,000 - 60,000; Part time

Job summary

ITproposal B.V. is seeking an IT Onsite Support Technician (L2) to cover the Apeldoorn area on a backfill/dispatch basis. Work is not guaranteed hours, with assignments varying per client.

The role emphasizes Windows/Mac troubleshooting, hardware support and collaboration with SME teams; remote-friendly and travel to client sites is expected. Prior ITIL experience is beneficial, Dutch-English language requirements apply.

Qualifications

• 2–5 years of experience in a similar environment.
• Fluent Dutch with the customer; good-standard English with the Service Desk.
• Work authorization: Valid right to work in the Netherlands.
• Knowledge of ITIL and experience in an ITIL environment is an advantage.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment.
• Perform general preventative maintenance tasks on devices and software.
• Take ownership of issues, carry out problem analysis, and escalate to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.

Skills

IT Principles

Networks

Hardware

Domains

Windows/Mac OS

Education

MBO/HBO level education or equivalent

Tools

SCCM

MDM

Citrix

VPN

Active Directory

Job description

ITproposal B.V. is seeking an IT Onsite Support Technician (L2) to cover the Apeldoorn area on a backfill/dispatch basis. Work is not guaranteed hours, with assignments varying per client.

The role emphasizes Windows/Mac troubleshooting, hardware support and collaboration with SME teams; remote-friendly and travel to client sites is expected. Prior ITIL experience is beneficial, Dutch-English language requirements apply.