IT Onsite Support Technician (L2) – Flexible Assignments

ITproposal B.V.; Utrecht; On-site; EUR 30,000 - 47,000; Part time

Job summary

ITproposal B.V. in the Utrecht area is looking for an IT Onsite Support Technician (L2) for backfill and dispatch work. This is a flexible, assignment-based role rather than a guaranteed full-time position.

You will install, troubleshoot and support Windows, Mac, printers, and mobile devices across client sites, travel as needed, and be paid per assignment or per hour. Working hours vary by client with no guaranteed hours.

Qualifications

• Experience: 2–5 years in a similar IT environment.
• Education: Relevant MBO/HBO level education or equivalent practical experience.
• Language: Fluent Dutch with customer; good English with Service Desk
• Work authorization: Valid right to work in the Netherlands
• ITIL knowledge and ITIL environment experience is a plus.

Responsibilities

• Install, upgrade, support and troubleshoot Windows and Mac and other authorized desktop software.
• Install, support and troubleshoot End User Workspace hardware (desktops, laptops, printers, mobile devices, conferencing equipment).
• Perform preventative maintenance tasks on devices and software.
• Provide advanced-level support for complex issues related to End User Workspace hardware, software and applications.
• Provide onsite hands-on support to Customer/OEM SMEs in Network and Compute environment.
• Take ownership of issues, analyze, implement fixes; escalate when needed.
• Record, update and document requests using the IT service desk system.
• Maintain high level of customer service.

Skills

Windows

Mac

Networking

Office Suite

VPN

ITIL

Active Directory

SCCM

MDM

Citrix

Printer support

Education

MBO/HBO level education

Tools

SCCM

MDM

Citrix

Active Directory

Job description

ITproposal B.V. in the Utrecht area is looking for an IT Onsite Support Technician (L2) for backfill and dispatch work. This is a flexible, assignment-based role rather than a guaranteed full-time position.

You will install, troubleshoot and support Windows, Mac, printers, and mobile devices across client sites, travel as needed, and be paid per assignment or per hour. Working hours vary by client with no guaranteed hours.