Internship - Knowledge Management

Bridgestone Mobility Solutions; Amsterdam; Hybrid; EUR 5,600 - 7,800; Full time

Benefits offered by this job

Flexible work schedule

Up to 3 days remote

Internship allowance

LinkedIn Learning access

Volunteering time off

Job summary

Webfleet, part of Bridgestone Mobility Solutions, seeks a Knowledge Management Intern for a 6-month period in Amsterdam. The role involves mapping internal processes, creating SOPs, and facilitating training while supporting KM initiatives.

You will collaborate with process managers and content creators, manage knowledge articles in CRM (Salesforce Knowledge Base, Confluence), and analyze usage data. Flexible remote up to 3 days, internship allowance provided.

Qualifications

• Currently pursuing or recently completed a degree in Knowledge Management, Information Science, Business Administration, or a related field.
• Strong written and verbal communication in English.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and in a team.
• Attention to detail and proactive problem solving.
• Familiarity with knowledge management systems (Salesforce Knowledge Base, Confluence) is a plus.
• Knowledge or experience using HTML is a plus.

Responsibilities

• Collaborate with Process Managers to map and document internal processes.
• Create clear work instructions and SOPs.
• Assist content creators in developing knowledge articles in our CRM system.
• Research and gather information to support KM initiatives.
• Maintain and update KM systems and databases.
• Participate in team meetings and knowledge-sharing sessions.
• Deliver process/system training based on SOP updates.
• Provide admin support to the Quality team as needed.
• Analyze data on KM platform usage and suggest improvements.
• Contribute to projects related to AI in KM and future of work.
• Work with learning teams to identify knowledge gaps and deliver training.

Skills

Process mapping

SOP creation

Team collaboration

Analytical thinking

Attention to detail

Education

Pursuing or recent graduate in Knowledge Management/Information Science/Business Administration

Tools

Salesforce Knowledge Base

Confluence

Microsoft Office Suite

HTML basics

Job description

Webfleet is a dynamic and innovative company dedicated to moving the world toward a sustainable future with data-driven mobility solutions. We are committed to fostering a collaborative and inclusive work environment where every team member can be their best selves and do their best work.

We are seeking a motivated and detail-oriented Knowledge Management Intern to join our Quality team for a 6-month internship

This role offers a unique opportunity to work closely with our internal process managers, content creators and training teams to map internal processes, create comprehensive work instructions, and facilitate process-related training. The ideal candidate will have a passion for learning and knowledge management, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.

To be eligible to apply for this internship you must currently be a student at a Dutch university or a recent graduate of a Dutch university.

Here’s a little taste of your challenge:

• Collaborate with internal Process Managers and stakeholders to map and document internal processes.

• Create clear and concise work instructions and standard operating procedures (SOPs).

• Assist content creators in developing, reviewing and organizing knowledge articles within our internal CRM system.

• Conduct research and gather information to support knowledge management initiatives.

• Maintain and update knowledge management systems and databases.

• Participate in team meetings and contribute to knowledge-sharing sessions.

• Facilitate process and system training, based on SOP updates, as needed.

• Provide administrative support to the Quality team as needed.

• Analyze data related to the utilization of our internal knowledge management platform and make recommendations for improvements.

• Contribute to projects related to future of work and AI implementation within the knowledge management area.

• Working closely with learning teams to identify knowledge gaps and occasionally deliver training related to knowledge management.

Who are you:

• Currently pursuing or recently completed a degree in Knowledge Management, Information Science, Business Administration, or a related field.

• Strong written and verbal communication skills in English are a must.

• Excellent organizational and time management abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

• Attention to detail and a proactive approach to problem-solving.

• Familiarity with knowledge management systems and tools (such as Salesforce Knowledge Base, Confluence) is a plus.

• Ability to analyze data related to learning penetration rates and make recommendation for improvements.

• Knowledge or experience using HTML are a plus.

Let’s not forget the good stuff!

• Flexible work schedule with up to 3 days of remote working.

• Birthday off.

• Volunteering time off.

• Unlimited Access to LinkedIn Learning.

• Access to Gofluent platform to learn new languages.

• Employee Assistance Program.

• Free access to CALM (top mental health app).

• Internship allowance.

• A 6-month Internship contract.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X:@WebfleetNewsand LinkedIn@Webfleet. For more information on Bridgestone corporation visitBridgestone.comor theBridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.