Internship Back Office - NH Amsterdam Leidseplein

NH Hotel Group; Amsterdam; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

€750 gross per month

Refer-a-friend bonus (€ 500)

Free online & offline training

Employee rates from €36; 30% F&B; 25%+

Team building events and company-wide‑

Grow within NH Hotels worldwide

Job summary

NH Hotels & Resorts is offering an Internship Back Office - NH Amsterdam Leidseplein in Amsterdam, NL. You will support front office and accounting tasks, interact with guests, and gain hands-on experience with SAP-related processes.

The role focuses on learning administrative duties, improving KPI scores, and developing upselling and guest service skills within a global hospitality group. Starts Feb/Mar 2027; internship with Dutch address required.

Qualifications

• Pursuing a degree in Hospitality, Hotel Management, Tourism, or related field.
• Available February/March 2027.
• Residential address in the Netherlands.
• Good command of English; other languages a plus.
• Able to provide a school internship agreement.

Responsibilities

• Check in and out independently after a training period.
• Handle administrative actions to manage Front Office.
• Maintain contact with guests and provide information.
• Learn upselling and complaint handling.
• Manage sub-administrations (Cash and credit cards, Accounts Receivable, Commissions) and SAP matters.
• Help optimize KPI scores and address overdue C-clients, Guest ledger and AR discrepancies.

Skills

Approachable

Guest interaction

Accuracy

Flexibility

Numerical skills

English language

Education

Hospitality/Hospitality management degree (in progress)

Tools

SAP

Job description

Join our team at NH Hotels & Resorts as an Internship Back Office - NH Amsterdam Leidseplein.

Amsterdam, NL The Netherlands

NH Hotels & Resorts is a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.

You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

• A compensation of € 750 gross per month for all your hard work.
• Refer-a-friend bonus (€ 500).
• Free online & offline training organized by our own University.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

As a Front Office & Accounting Intern, you are one of the most important representatives of the hotel.

You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling.

Given the combined Front Office & Accounting internship function, you are also responsible for the management of specific sub-administrations (Cash and credit cards, Accounts Receivable, Commissions and other SAP related matters) in our hotel. In addition, you optimize the hotel’s KPI scores as much as possible. To this end, you check and advise in the daily processes in the field of Accounts Receivable, Commission, Guest Ledger, and Cash/CC. Lastly, you are responsible for cleaning up the overdue C-clients, Guest ledger and AR discrepancies for a group of customers.

What Makes You a Great Fit

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available to start your internship in February/March 2027.
• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate and flexible;
• You have affinity with numbers and enjoy working with different systems;
• You always strive for perfect service.
• You have a good command of English; additional languages are a plus.
• You are able to provide a school internship agreement;
• You have a residential address in the Netherlands.