Inside Sales Employee

HQ Pack; Eindhoven; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Collective pension

Bicycle plan

Travel allowance

5 extra days off

Job summary

HQ Pack, a high-tech manufacturing company, is seeking an Inside Sales Representative to support EU Accounts. You will handle a broad group of European customers, from small specialists to well-known high-tech firms, ensuring accurate quotations, timely orders, and proactive customer service.

You will collaborate with Account Management, Planning, Engineering, and Operations to translate requirements into practical solutions, maintain data integrity in ERP/CRM, and drive commercial opportunities

Qualifications

• Experience in a customer service, inside sales, sales support, or commercial administration role within a B2B environment.
• Strong command of Dutch and English, both spoken and written.
• Experience working with Microsoft Office; experience with ERP systems is an advantage.
• Experience processing quotations, orders, and customer requests.
• Affinity with technical products, manufacturing, or high-tech industries.
• Able to work accurately with customer data, order information, and commercial documentation.
• Available for 32 to 40 hours per week.

Responsibilities

• Prepare and follow up on quotations for existing and prospective customers.
• Process customer orders accurately and monitor progress through to delivery.
• Serve as the primary contact for customer questions regarding orders, quotations, and lead times.
• Maintain accurate customer information in ERP and CRM systems.
• Coordinate with Planning, Operations, and Engineering to ensure customer requirements are met.
• Identify commercial opportunities within existing customer relationships and share them with Account Managers.
• Support reporting activities and contribute to continuous improvement within the sales process.

Skills

Customer service

Inside sales

Sales support

Commercial administration

Tools

Microsoft Office

ERP systems

Job description

• Experience in a customer service, inside sales, sales support, or commercial administration role within a B2B environment.
• Strong command of Dutch and English, both spoken and written.
• Experience working with Microsoft Office; experience with ERP systems is an advantage.
• Experience processing quotations, orders, and customer requests.
• Affinity with technical products, manufacturing, or high-tech industries.
• Able to work accurately with customer data, order information, and commercial documentation.
• Available for 32 to 40 hours per week.

Job Requirements

• Experience in a customer service, inside sales, sales support, or commercial administration role within a B2B environment.
• Strong command of Dutch and English, both spoken and written.
• Experience working with Microsoft Office; experience with ERP systems is an advantage.
• Experience processing quotations, orders, and customer requests.
• Affinity with technical products, manufacturing, or high-tech industries.
• Able to work accurately with customer data, order information, and commercial documentation.
• Available for 32 to 40 hours per week.

Soft Skills

• Strong communication skills and a customer-focused mindset.
• Well-organized and able to manage multiple requests simultaneously.
• Takes ownership and follows up on commitments.
• Works accurately and pays attention to detail.
• Builds positive working relationships with customers and colleagues.
• Proactive in identifying issues and finding practical solutions.
• Comfortable working in a team-oriented environment.

Job Description

As our customer portfolio continues to grow, we are looking for an Inside Sales Representative to support our EU Accounts team. In this role, you will be responsible for a broad group of customers across Europe, ranging from smaller specialized companies to internationally known high-tech organizations.

You play an important role in ensuring that customer requests, quotations, and orders are handled accurately and efficiently, while maintaining strong relationships with your customers.

You will be one of the main points of contact for your customers. Whether they have questions about an order, request a quotation, need support with planning, or are looking for a suitable packaging solution, you make sure they receive the information and support they need.

The customer portfolio within EU Accounts is diverse. Unlike our Key Account team, which focuses on a limited number of strategic accounts, you will work with a larger variety of customers. This means you will interact with different industries, projects, and stakeholders throughout the week. Some customers place recurring orders, while others approach us for specific projects or new opportunities.

To support your customers effectively, you will work closely with colleagues from Account Management, Planning, Engineering, Operations, and Customer Service. Together, you ensure that customer requirements are translated into practical solutions and that commitments are delivered as agreed.

Success in this role is reflected in strong customer relationships, accurate order processing, timely follow-up, and smooth collaboration between customers and internal teams. You do not need to be an engineer, but you are interested in understanding our products, our customers, and the high-tech environments in which they operate.

Your Responsibilities

• Prepare and follow up on quotations for existing and prospective customers.
• Process customer orders accurately and monitor progress through to delivery.
• Serve as the primary contact for customer questions regarding orders, quotations, and lead times.
• Maintain accurate customer information in ERP and CRM systems.
• Coordinate with Planning, Operations, and Engineering to ensure customer requirements are met.
• Identify commercial opportunities within existing customer relationships and share them with Account Managers.
• Support reporting activities and contribute to continuous improvement within the sales process.

Your team

You will become part of a sales team that supports a wide range of customers throughout Europe. The team consists of Inside Sales Representatives, Account Managers, and a Team Lead who work closely together to ensure customers receive consistent service and support.

The atmosphere is professional, approachable, and collaborative. Team members have ownership of their own accounts while supporting each other when priorities shift or complex customer requests require additional input. Communication lines are short, and it is easy to connect with colleagues across different departments.

You will work closely with Account Management, Planning, Engineering, Operations, and Customer Service. This gives you a good understanding of how customer requirements are translated into concrete solutions and delivered within a high-tech manufacturing environment.

If you enjoy building customer relationships, keeping processes organized, and being part of an international high-tech business, we would be pleased to tell you more about the role, the team, and the customers you will support.

Your benefits

Working at HQ Pack means being part of a strongly growing worldwide operating organization called HQ Group. Despite its strong international character and over 800 colleagues in the Netherlands, the organization is characterized by its informal character and short communication lines. Within our organization, you will get the opportunity to further develop yourself both personally and professionally. We attach great value to a collegial and pleasant working atmosphere. Naturally, we will provide you with the resources you need to perform this job well. We have our own employment conditions package and offer, collective pension, Bicycle plan, travel allowance and the possibility for 5 extra days off.

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