Inside Sales Team Lead

Karsten International; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Plenty of space for personal growth

Excellent pension scheme

Travel allowance

13th month & 8% holiday pay

25 holidays per year

Daily fresh lunch

Office in Amsterdam

HSM visa support

Job summary

Karsten International seeks an Inside Sales Team Lead to guide and develop the Inside Sales team, drive revenue growth, manage the pipeline, coach the team, and enhance customer service. You will also optimize CRM usage and raise efficiency through digital solutions.

The ideal candidate has a strong B2B sales background, preferably in retail or wholesale, and combines commercial acumen with leadership. You will manage stakeholders, drive results, and identify opportunities for improvement.

Qualifications

• Bachelor's degree thinking level.
• 5-7 years of successful B2B inside sales experience, including at least 1-2 years in a leadership or player-coach role.
• Proven ability to motivate a team, build trust remotely, manage complex sales cycles and negotiate with multiple stakeholders.
• CRM experience is a plus.

Responsibilities

• Lead a team of Inside Sales Assistants.
• Execute sales strategies and manage the pipeline to achieve monthly and quarterly revenue targets.
• Handle inbound sales enquiries and progress opportunities through to close.
• Turn customer contact into commercial opportunities and strengthen accountability for follow up, customer service and results.
• Improve the use of CRM and sales technology among the team to support accurate data, clear workflows and actionable customer insights.
• Coordinate with Marketing on inbound lead flow and with Account Managers on customer onboarding and satisfaction.
• Analyse sales performance, market trends, competitor activity and buyer behaviour. Translate findings into actions and concise updates for leadership.
• Provide post-sales support and focus the team on a limited set of KPIs that drive action.

Skills

Leadership

B2B inside sales

CRM experience

Pipeline management

Stakeholder management

Coaching

Education

Bachelor's degree

Tools

CRM software

Job description

Do you enjoy leading a sales team and driving commercial success? Are you proactive, results-driven, and passionate about improving sales processes and customer relationships?

We are looking for an Inside Sales Team Lead to lead and develop our Inside Sales team. In this role, you will drive revenue growth, manage the sales pipeline, coach your team, and ensure excellent customer service. You will also focus on improving processes, optimizing CRM usage, and increasing efficiency through digital solutions.

We are seeking someone with a strong B2B sales background, preferably in retail or wholesale, who combines commercial awareness with leadership skills. You are hands-on, solution-oriented, and confident in managing stakeholders, driving results, and identifying opportunities for improvement.

In this role, you will be responsible for:

• Lead a team of Inside Sales Assistants.
• Execute sales strategies and manage the pipeline to achieve monthly and quarterly revenue targets.
• Handle inbound sales enquiries and progress opportunities through to close.
• Turn customer contact into commercial opportunities and strengthen accountability for follow up, customer service and results.
• Improve the use of CRM and sales technology among the team to support accurate data, clear workflows and actionable customer insights.
• Coordinate with Marketing on inbound lead flow and with Account Managers on customer onboarding and satisfaction.
• Analyse sales performance, market trends, competitor activity and buyer behaviour. Translate findings into actions and concise updates for leadership.
• Provide post-sales support and focus the team on a limited set of KPIs that drive action.

What do we ask of you?

• Bachelor's degree thinking level.
• 5-7 years of successful B2B inside sales experience, including at least 1-2 years in a leadership or player-coach role.
• Proven ability to motivate a team, build trust remotely, manage complex sales cycles and negotiate with multiple stakeholders.
• CRM experience is a plus.

Who we are?

Karsten International develops a wide range of products for daily use, from the latest gadgets to sustainable beauty products. You name it, we make it. In addition to working hard and delivering quality, enjoyment and collegiality are our top priorities. The team consists of driven product developers, sales experts, logistics talents, online marketing specialists and graphic designers. Thanks to a broad international network and more than ten years of experience, we are winning the hearts of consumers all over the world with our products. You will be given every opportunity to contribute to this.

What we offer

• Plenty of space for personal growth, ownership and continuous improvement
• Excellent pension scheme
• Travel allowance or OV card, 13th month & 8% holiday pay
• 25 holidays per year
• Daily fresh lunch, fruit, and great coffee
• Bootcamp, yoga, football team
• Option to lease a bike
• OpenUp for mental well-being + massage at the office
• Discounts on great products & fun company outings
• Easily accessible office in Amsterdam
• Support with HSM visa and 30% ruling (if applicable)

What you can expect from us

At Karsten International you will join a supportive, ambitious team where we work hard, stay sharp, and enjoy what we do. We are growing fast, so there's plenty of room to share ideas, take ownership, and really make an impact. We communicate openly, help each other out, and keep things direct but respectful.

Our core values

(woven into how we work together)

• Efficient & cost-conscious: We manage time and resources smartly, think critically and value what's already in place.
• Ambitious with long-term focus: We take ownership, build lasting relationships and stay humble in our success.
• Striving for the best: We measure, learn, improve—and challenge each other to exceed expectations.
• Direct & respectful: We communicate openly and treat everyone with respect, regardless of background.
• We like to have fun: We enjoy what we do and create a positive, energetic work environment.