Customer Service & Sales Support Specialist

Envases; Halsteren; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary

27 holidays

13 ATV days

Travel allowance

Pension scheme

Permanent contract after probation

Zusammenfassung

Envases BV in Halsteren is seeking a proactive Customer Service & Sales Support Specialist to join our sales team. You will liaison between customers, sales and internal teams, ensuring timely information and fulfilled agreements, with a focus on data accuracy and process efficiency.

The role requires SAP S/4HANA experience, strong Excel skills and fluent Dutch and English communication. This is a hands-on position in a fast-paced production environment with growth opportunities within our

Qualifikationen

• Bachelor's degree or MBO+/HBO level
• Experience in a similar role in manufacturing or industrial environment
• Structured, accurate approach and calm under pressure
• Ability to work independently while collaborating across departments
• Proven experience with SAP and strong Excel skills, Dutch and English fluency

Aufgaben

• Coordinate and manage customer and product data, including new products and accounts
• Maintain daily contact with customers, sales personnel, and internal departments
• Identify, analyze, and resolve customer complaints and operational bottlenecks
• Handle invoicing, credit notes, reporting and related admin duties
• Monitor processes, data quality and CBS reporting compliance

Kenntnisse

Analytical skills

Customer service

Detail-oriented

Team collaboration

Initiative

Ownership

SAP S/4HANA familiarity

MS Office Excel

Dutch language

English language

Ausbildung

Bachelor's degree

MBO+/HBO

Tools

SAP S/4HANA

MS Office

Jobbeschreibung

Envases BV is a leading manufacturer of high-quality metal packaging for the paint and food industries. With a broad product portfolio, we supply our products to customers throughout Europe. For over 80 years, we have combined craftsmanship and innovation to deliver packaging solutions that meet the highest quality standards. Envases BV is part of the globally operating Envases Group.

To strengthen our sales department, we are expanding our team with a Customer Service & Sales Support Specialist in Halsteren. The team consists of seven colleagues, divided between internal and field service.

The department is currently operating in a dynamic and fast-paced environment, with a high workload creating the need for additional support. At the same time, a major IT transformation is on the horizon: the transition to SAP S/4HANA. We are therefore looking for a proactive and adaptable professional who can confidently take ownership of day-to-day sales support activities. Experience with SAP S/4HANA would be a strong advantage, allowing the successful candidate to hit the ground running.

What will you be doing?

As a Customer Service & Sales Support Specialist, you are a vital link between our customers, sales team, and internal organization. You ensure that processes run smoothly, customers are informed accurately and on time, and agreements are fulfilled. No two days are the same, and you will maintain frequent contact with both internal and external stakeholders.

Your key responsibilities will include:

• Coordinating and managing customer and product data, including new products and accounts;
• Maintaining daily contact with customers, sales personnel, and internal departments;
• Identifying, analyzing, and resolving customer complaints, claims, and operational bottlenecks;
• Handling invoicing, credit notes, reporting, and related administrative duties;
• Monitoring operational processes, data quality, and compliance (including CBS statutory reporting).

Who are you?

You are a service-oriented and detail-driven professional with strong analytical skills who easily maintains an overview in a fast-paced environment. You derive energy from customer interaction, teamwork, and driving process improvements. You take initiative, think along constructively, and take ownership of your responsibilities.

Additionally, you have:

• A Bachelor's degree or MBO+/HBO working and thinking level;
• Relevant experience in a similar position, preferably within an industrial or manufacturing environment;
• A structured, accurate approach to work while remaining calm under pressure;
• The ability to work independently while actively collaborating across departments;
• Proven experience with SAP (knowledge of or affinity with SAP S/4HANA is a strong advantage) and proficiency in MS Office, particularly Excel;
• Excellent communication skills in Dutch and English; knowledge of German and/or French is a plus.

What do we offer?

At Envases, you combine the best of both worlds: the personal engagement and short lines of communication of a local company, alongside the opportunities of an international leader in the packaging industry. You will join an experienced and committed team within an informal work culture. Collaboration, a hands-on mindset, and personal development are central to our company values, supported by an attractive employment package.

This includes:

• A competitive salary matching your background and experience, based on the Metalektro CLA;
• 27 holidays and 13 ATV (reduction of working hours) days for a full-time contract;
• A contract for 4 or 5 days per week for a fixed period, with the intention of converting to a permanent contract;
• Travel allowance starting from 10 km and a solid pension scheme with PME;
• The opportunity to play an active, valuable role in a changing organization;.
• For those interested, space and opportunities to expand your scope within our international European network.

Would you like to work in a dynamic production environment and further develop yourself?

For questions, please contact Esther Verkerk, People & Culture Manager, at [phone].