Hybrid SaaS Onboarding Engineer — Launch & Integrations Lead

Jobgether SRL; Netherlands; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Stock options

Hybrid role

Potential progression into leadership

AI-driven approach

Job summary

Jobgether SRL, on behalf of a partner company, is seeking an Onboarding Engineer in the Netherlands to lead the technical implementation and coordination of customer onboarding in a fast-growing SaaS environment.

You will collaborate with onboarding, customer success, and engineering teams to resolve technical challenges, build scalable processes, and ensure smooth go-live and handoffs, with a direct impact on customer retention, product adoption, and long-term growth.

Qualifications

• 3–4 years of technical experience in B2B SaaS onboarding or customer success engineering.
• Hands-on experience with APIs, data integrations, configuration, and troubleshooting.
• Strong written and verbal communication, ability to explain technical concepts to non-technical customers.
• Experience managing customer implementations end-to-end from kickoff to go-live.
• Excellent project management and organizational skills, with ability to coordinate multiple onboardings.
• Familiarity with Salesforce or HubSpot integrations is an advantage.
• Bachelor’s degree in CS/Engineering or equivalent experience.

Responsibilities

• Lead technical setup of customer onboarding, including API integrations and data mapping.
• Coordinate full onboarding lifecycle from kickoff to go-live and handoff to Customer Success.
• Diagnose and resolve technical issues during integration.
• Develop onboarding runbooks and technical documentation.
• Collaborate with Engineering to document bugs and advocate for product improvements.
• Coordinate with Customer Success for smooth handoffs.
• Define and monitor onboarding success metrics (time to value, blockers, completion rates).
• Identify onboarding risks and propose solutions to keep projects on track.
• Support communications on technical requirements and timelines.
• Mentor future onboarding engineers and help scale practices.

Skills

Technical troubleshooting

Project management

Customer communication

Stakeholder management

B2B SaaS onboarding

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Salesforce

HubSpot

CRM tooling

Job description

Jobgether SRL, on behalf of a partner company, is seeking an Onboarding Engineer in the Netherlands to lead the technical implementation and coordination of customer onboarding in a fast-growing SaaS environment.

You will collaborate with onboarding, customer success, and engineering teams to resolve technical challenges, build scalable processes, and ensure smooth go-live and handoffs, with a direct impact on customer retention, product adoption, and long-term growth.