Head of Engineering: Customer Onboarding (Hybrid, Amsterdam/Paris)

Ayvens; Amsterdam; Hybrid; EUR 150,000 - 210,000; Full time

Job summary

Ayvens Digital & IT is seeking a Head of Engineering Customer Onboarding to lead engineers across multiple departments and locations, including offshore teams. You will own productivity, delivery, budget, code quality, and engineering culture while aligning with the long-term strategy and partnering with product, business, engineering and finance.

You will mentor teams, deliver products on time and within scope, manage vendors and outsourced contracts, drive SDLC improvements, ensure high

Qualifications

• 10+ years of relevant work experience; 7+ years in a leadership role; 3+ years within Ayvens.
• Experience managing suppliers and resources as outsourced contracts.
• Master’s degree in computer science or equivalent work experience.
• Experience in e-Commerce and Partnership systems production management.
• Ability to lead meetings and user groups workshops.
• Excellent communication & stakeholder management skills.

Responsibilities

• Actively coaching and mentoring your teams.
• Delivering products, projects & evolutions following delay, budget and scope.
• Support level 1 and 2, escalations and follow up with vendors when needed.
• Implement version upgrades without regressions.
• Guarantee high availability of the systems.
• Process improvements and KPIs follow up.
• Answer queries from auditors.
• Contribute to department roadmaps and budget definition, capacity planning.
• Coordination with Management, Product team and other stakeholders.

Skills

Leadership

Stakeholder management

Mentoring / coaching

Strategic planning

Budget management

Education

Master’s degree in computer science or equivalent

Job description

Ayvens Digital & IT is seeking a Head of Engineering Customer Onboarding to lead engineers across multiple departments and locations, including offshore teams. You will own productivity, delivery, budget, code quality, and engineering culture while aligning with the long-term strategy and partnering with product, business, engineering and finance.

You will mentor teams, deliver products on time and within scope, manage vendors and outsourced contracts, drive SDLC improvements, ensure high