Hybrid SaaS Implementation Lead — Customer Launch

NeoDay B.V.; Tilburg; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25 vacation days

Laptop and phone subscription compensation

Travel allowance

Team events and informal culture

Job summary

A leading tech scale-up in Tilburg is seeking a Customer Implementation Manager to oversee client onboarding. This role requires 3–6 years of experience in technical project management and SaaS implementation. The ideal candidate should be tech-savvy, with strong communication skills and an understanding of data flows. You’ll manage project plans, bridge business and tech, and ensure data integrity. The company offers a competitive salary, 25 vacation days, and a dynamic work environment that promotes both personal development and client success.

Qualifications

• 3–6 years of experience in Technical Project Management, SaaS Implementation, or B2B Onboarding.
• Proactive, organized, and energetic personality with problem-solving skills.
• Ability to translate technical steps for diverse audiences.

Responsibilities

• Own the project plan and manage timelines.
• Act as a bridge between business ambitions and technical requirements.
• Manage integrations with the client's POS systems.
• Ensure data integrity for successful launches.
• Provide platform training and demos to clients.
• Collaborate on loyalty program designs.

Skills

Technical Project Management

SaaS Implementation

Data flows understanding

APIs hands-on experience

Clear communication

Fluent English

Dutch, German, French or Italian

Job description

A leading tech scale-up in Tilburg is seeking a Customer Implementation Manager to oversee client onboarding. This role requires 3–6 years of experience in technical project management and SaaS implementation. The ideal candidate should be tech-savvy, with strong communication skills and an understanding of data flows. You’ll manage project plans, bridge business and tech, and ensure data integrity. The company offers a competitive salary, 25 vacation days, and a dynamic work environment that promotes both personal development and client success.