Senior Onboarding Lead – Benelux SaaS Growth

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid office in Amsterdam

Annual training budget

Pension plan

Wellness perks

28 paid holidays + 2 additional days

Remote work 4 weeks per year

MacBook and tools

€200 home office budget

Job summary

Tellent is seeking a Customer Onboarding Manager for the Benelux region to drive end-to-end onboarding for new customers, focusing on configuring workspaces, training teams, and achieving go-live milestones. You will collaborate with Sales and Customer Success to ensure a smooth handover and long-term customer satisfaction.

You will help develop enablement materials, refine onboarding processes, and share insights with internal teams to continuously improve the customer experience in a hybrid

Qualifications

• Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment.
• Fluency in Dutch with strong English communication skills.
• Ability to manage multiple onboardings simultaneously while maintaining attention to detail.

Responsibilities

• Lead end-to-end onboarding for new customers by creating project timelines, managing expectations, providing strategic guidance, and training teams.
• Develop tailored onboarding plans aligned with customer goals.
• Set clear expectations and drive change management to align goals with solutions.
• Coordinate with internal teams to ensure smooth handover from Sales to Customer Success.
• Identify opportunities for upsell and expansion during onboarding.
• Become expert in the software and integrations and provide customer feedback for product roadmap.

Skills

Customer Support

Customer Success

Account Management

Dutch fluency

English communication

Job description

Tellent is seeking a Customer Onboarding Manager for the Benelux region to drive end-to-end onboarding for new customers, focusing on configuring workspaces, training teams, and achieving go-live milestones. You will collaborate with Sales and Customer Success to ensure a smooth handover and long-term customer satisfaction.

You will help develop enablement materials, refine onboarding processes, and share insights with internal teams to continuously improve the customer experience in a hybrid