Hotel F&B Operations Manager (m/f/d)

Ruby Group; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Tattoo/piercing/hair colour friendly

Team events

Ruby F&B-Credit

Mobility allowance

Talent scouting bonus

Training and mentoring

Innovation and Lean Luxury

Job summary

Ruby Group is looking for an experienced hospitality leader in Rotterdam to guide a team to deliver exceptional guest experiences. You will coach staff, manage daily operations, and uphold quality and safety standards in a fast-paced environment.

You will partner with the Hotel Manager on talent recruitment, payroll tasks, and maintaining superior service levels while staying true to Ruby’s values and standards.

Qualifications

• Completed professional training in the hotel industry and/or hold a degree in hospitality or business administration.
• Experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy.
• Good knowledge of POS, PMS, and business management.

Responsibilities

• Lead your team on eye level, coaching and feedback to foster development and a positive atmosphere.
• Oversee duty schedules and smooth work processes; think out of the box and question existing processes.
• Take charge of daily operations, join in, lead briefings, and demonstrate exceptional service.
• Live the Ruby Spirit and execute internal styles and quality standards.
• Support the Hotel Manager in recruiting top talents to build a strong team.
• Handle monthly closings, inventories, invoice control, payroll preparations and regular orders for F&B and SOE.
• Ensure compliance with HACCP, safety, and other regulations.
• Collect and analyse guest feedback, address concerns, and craft creative solutions.

Skills

Leadership

Communication

Guest service

Dutch

English

People management

Hands-on

Education

Hospitality or Business Admin degree

Tools

POS systems

PMS systems

Business management tools

Job description

Responsibilities

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

Qualifications

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management.
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands‑on mentality to match
• fluent in Dutch and English

Benefits

• your style, your smile, your ideas – bring your personality to work, even with a new tattoo, piercing or hair colour on us
• better together – at work, during team events or just because it’s Monday
• sip, snack, repeat – with your Ruby F&B-Credit
• no excuses – we support your sports program
• LEGEN…wait for it…DARY staff rates – for you and your travel buddy
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement
• level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Diversity, Equity & Inclusion

We believe that you can love whoever you want to, you should decide for yourself whether and with which pronouns you would like to be addressed, you can be proud of your heritage and culture, you don't have to justify your religion or world view, you are good, just as you are and make our team and Ruby's diversity unique.

We can't deal with: isms. Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.