Hotel Operations Manager (m/f/d)

Ruby Group; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Mobility allowance

Extra cash through talent scouting

Personalized training and mentoring

Staff rates

Job summary

A fast-growing hospitality group in Rotterdam seeks a charismatic leader to manage daily hotel operations. The ideal candidate will promote team development and ensure an exceptional guest experience. Responsibilities include leading staff, ensuring compliance with safety standards, and managing service quality. Requirements include hospitality training, operational leadership experience, and fluency in Dutch and English. Join our team and help shape the future of hospitality with your personality and creativity.

Qualifications

• Experience in an operational leadership role in lifestyle hospitality or gastronomy.
• Fluent in Dutch and English.
• Charismatic leader with a hands-on mentality.
• Fluent in Dutch and English.

Responsibilities

• Lead the team while fostering professional and personal development.
• Ensure smooth work processes and critical questioning of existing processes.
• Take charge of daily operations and lead briefings for exceptional service.
• Uphold the Ruby Spirit and ensure quality standards.
• Assist the Hotel Manager with recruiting top talents.
• Monitor closings, inventories, payroll preparations, and orders.
• Ensure HACCP, safety, and legal compliance.
• Respond to guest feedback with creative, charming solutions.

Skills

Leadership

Communication

Guest service

Problem-solving

Creativity

Education

Professional training in hotel industry or degree in hospitality/business

Tools

POS

PMS

Job description

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground. Hey Sunshine, You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Tessa. Our Ruby Tessa looks straight ahead – into the future of Rotterdam. Born from a city that chose progress over nostalgia, she captures Rotterdam’s fearless post-war spirit and its belief that tomorrow is built today. Inspired by the optimism of 1950s modernism and the bold visions of futurism, we’ve mixed clean architectural lines with playful retro-future accents and a confident ’80s edge. Ruby Tessa is a place to pause, reset and tap into a city that never stops moving forward. With 225 rooms, she rises in Galshaven, just southwest of the city centre, putting Rotterdam’s historic heart, the iconic Market Hall and excellent transport connections within easy reach – while the skyline around you proves one thing: the future is now. We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust Us, You Won't Get Bored, As You

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

We've Been Waiting For You, Since You Have/are

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management.
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands‑on mentality to match
• fluent in Dutch and English

What's in for you? That's how we groove:

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together – at work, during team events or just because it’s Monday 😉

Ruby, Ruby, Ruby

• sip, snack, repeat - with your Ruby F&B-Credit
• no more excuses – we support your sports program
• LEGEN…wait for it…DARY staff rates - for you and your travel buddy

Money, Money, Money

• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement

Ain't no mountain high enough

• level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail‑shaking, a creative soul with an eye for design, or a pro at planning and behind‑the‑scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...

• you can love whoever you want to
• you should decide for yourself whether and with which pronouns you would like to be addressed
• you can be proud of your heritage and culture
• you don't have to justify your religion or world view
• you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms

Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If You Want To Know What To Expect, Listen To Georg From Our Team In Vienna. You Can Find Even More Ruby Stories Here

www.ruby-hotels.com/stories

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at [e-mail] or [phone].

Your Ruby Recruitment Team