Hardware & AD Pro: First-Line IT Support (On-site/Remote)

WLG; Brunssum; Hybrid; EUR 32,000 - 44,000; Full time

Job summary

WLG in Brunssum, Netherlands, seeks a first-line support technician for end-user devices. You will hand out equipment, repair, and configure devices on-site with some remote work; occasional travel to other Dutch and German sites is possible.

You will manage provisioning, OS deployment, and security hardening across multiple networks, working with the central service desk and local teams to resolve incidents promptly.

Qualifications

• Recent experience within the last three years as first-line support for modern, networked end-user devices
• Two+ years supporting hardware, software, networks and computers in a large organisation
• Hands-on client provisioning and OS deployment with MDT and SCCM
• Experience with Windows 10/11 and enterprise security settings
• Clear communication in a user-facing role and proficient English
• ITIL Foundation certification is required

Responsibilities

• Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving device-related incidents
• Configuring hardware and software environments and confirming installations work
• Producing integration test specifications, running tests and reporting outcomes
• Running standard tests and contributing to fault investigation
• Preparing and maintaining the workstation baseline across networks
• Applying security updates and data-loss-prevention endpoints, with group policy hardening
• Installing and documenting remote application provisioning (Windows Remote App)
• Contributing to hardware platform design and installation decisions and changing platforms with minimal disruption
• Liaising with central service desk on incident, problem and change management and with local staff and external partners

Skills

End-user support

Hardware configuration

Windows 10/11

Active Directory

SCCM/MDT

English communication

ITIL Foundation

Education

Higher vocational training in a relevant discipline

Secondary qualification with four years of experience

Tools

MDT

SCCM

Active Directory

Job description

WLG in Brunssum, Netherlands, seeks a first-line support technician for end-user devices. You will hand out equipment, repair, and configure devices on-site with some remote work; occasional travel to other Dutch and German sites is possible.

You will manage provisioning, OS deployment, and security hardening across multiple networks, working with the central service desk and local teams to resolve incidents promptly.