Second-Line Application Support Engineer — On-Site

WLG; Brunssum; On-site; EUR 45,000 - 75,000; Full time

Job summary

WLG in Brunssum, Netherlands, seeks a chief technician to join a multinational defence organisation within the integrated team. You will own second-line incident resolution, understand the system behind each ticket, and ensure timely closure.

You will install, maintain and monitor components of the supported services, escalate when needed, and contribute to patches, outages and planning. On-call duties align with operations.

Qualifications

• Experience in a service-managed environment with ticketing and change processes.
• Background in computer science or information technology and analytical problem-solving.
• Ability to work in integrated staff/contractor teams in a controlled, disciplined environment.
• Professional English, written and spoken.

Responsibilities

• Respond to, categorize, document and resolve incidents, service requests, changes and information requests via the ticketing toolset.
• Install, maintain and monitor components of supported services during operations, missions and exercises.
• Escalate to third line when appropriate and assist in debugging escalated issues.
• Act as SME for supported applications for users and communities of interest.
• Apply patches and updates, and coordinate outages as needed.
• Participate in change advisory board for new releases and in daily planning and reporting.
• Share on-call duty on flexible shifts to start earlier or later as operations require.

Skills

Second-line support

Ticketing system

Change management

Analytical mindset

Professional English

Education

Degree in Computer Science or IT

Tools

Ticketing toolset

Job description

WLG in Brunssum, Netherlands, seeks a chief technician to join a multinational defence organisation within the integrated team. You will own second-line incident resolution, understand the system behind each ticket, and ensure timely closure.

You will install, maintain and monitor components of the supported services, escalate when needed, and contribute to patches, outages and planning. On-call duties align with operations.