Onsite IT Support Technician – First-Line & Travel Ready

Tech Mahindra; Noord-Holland; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Holiday Allowance 8%

Job summary

Tech Mahindra Netherlands seeks a Service Desk & Onsite Analyst to deliver first-line IT support both remotely and onsite across the Netherlands. You will diagnose and resolve a range of issues, document solutions, and assist with device setup and access management.

The role requires strong communication, IT awareness, and the ability to work independently in a fast-paced environment, with some travel to onsite locations and adherence to ITIL processes.

Qualifications

• Hands-on IT helpdesk experience with L1–L2 support.
• Experience with Active Directory, VPN and common enterprise apps.
• Familiarity with ITSM ticketing systems and ITIL concepts is a plus.
• Strong communication in Dutch and English, both written and spoken.
• Ability to travel to onsite locations as needed.

Responsibilities

• Serve as first point of contact for IT support via phone, email, chat, and ticketing.
• Document issues and solutions in the IT service management system.
• Resolve issues within the ticket lifecycle and escalate when needed.
• Install and maintain desktops, laptops, mobiles, printers, and peripherals.
• Assist with account setup, password resets and access management in AD.
• Support office and remote users with VPN and collaboration tools.
• Provide basic IT training to end-users.
• Assist onsite with hardware deployment and meeting room tech.
• Travel to onsite locations to support operations and asset management.

Skills

Dutch language (C1/C2) plus English

Excellent communication

Customer service

Problem solving

Independent multitasking

IT security awareness

IT knowledge basics (VPN, AD)

On-site or remote support L1–L2

Ability to work in fast-paced env

Tools

ServiceNow

Jira

HPSM

BMC Remedy

CA Service Desk

Monitoring tools

Job description

Tech Mahindra Netherlands seeks a Service Desk & Onsite Analyst to deliver first-line IT support both remotely and onsite across the Netherlands. You will diagnose and resolve a range of issues, document solutions, and assist with device setup and access management.

The role requires strong communication, IT awareness, and the ability to work independently in a fast-paced environment, with some travel to onsite locations and adherence to ITIL processes.