Frontline IT Support Technician: End-User Systems Expert

WLG; Brunssum; Hybrid; EUR 38,000 - 60,000; Full time

Job summary

WLG is seeking a first-line support technician for end-user devices at a multinational defence site in Brunssum, Netherlands. The role is primarily on-site with some remote work and occasional duties at other sites in the Netherlands and Germany.

You will handle device provisioning, hardware/software configuration, and incident resolution, while collaborating with central service desk and local staff to maintain a secure workstation baseline.

Qualifications

• Recent experience within the last three years as first-line support for end-user devices: notebooks, monitors, printers, etc.
• ITIL Foundation certification is required.
• Depth in Windows 10/11 and Active Directory for enterprise environments.

Responsibilities

• Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving device incidents.
• Configure hardware and software environments for integrated systems; install or remove components per instructions and verify installations.
• Produce integration test specifications, run tests, and report outcomes.

Skills

Customer communication

Problem solving

Team collaboration

English proficiency

Education

Higher vocational training in a relevant discipline

Secondary qualification with four years of experience

Tools

MDT

SCCM

Active Directory

Job description

WLG is seeking a first-line support technician for end-user devices at a multinational defence site in Brunssum, Netherlands. The role is primarily on-site with some remote work and occasional duties at other sites in the Netherlands and Germany.

You will handle device provisioning, hardware/software configuration, and incident resolution, while collaborating with central service desk and local staff to maintain a secure workstation baseline.