Defence IT: Senior Second-Line Technician

Wlgroup; Brunssum; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wlgroup in Brunssum, Netherlands, seeks a chief technician for second-line IT support within an integrated team. You will own incidents from intake to resolution, work across monitoring and patching, and contribute to change planning while coordinating on-call duties with flexible shifts.

You should bring a CS/IT background, strong analytical fault-handling skills, and experience with ticketing and secure environments. Proficiency in English is essential for daily operations and documentation.

Qualifications

• Requires a background in computer science or IT and strong analytical fault-handling.
• Experience in a service-managed environment with ticketing and change processes.
• Comfort working in a mixed staff/contractor team within a classified environment.

Responsibilities

• Respond to, categorize, document and resolve incidents and service requests using the ticketing toolset.
• Install, maintain and monitor components of supported services, including during operations.
• Escalate to third line when needed and assist in debugging escalations.

Skills

Analytical mindset

Second-line support

Professional English

Secure environments

Education

CS/IT background

Tools

Ticketing system

Monitoring tools

Job description

Wlgroup in Brunssum, Netherlands, seeks a chief technician for second-line IT support within an integrated team. You will own incidents from intake to resolution, work across monitoring and patching, and contribute to change planning while coordinating on-call duties with flexible shifts.

You should bring a CS/IT background, strong analytical fault-handling skills, and experience with ticketing and secure environments. Proficiency in English is essential for daily operations and documentation.