Guest Service Supervisor

Hotelprofessionals; Hoofddorp; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Hilton Club membership

Staff hotel rates

Job summary

Hilton Amsterdam Airport Schiphol is seeking a Guest Service Supervisor to lead our Front Office team and ensure consistently high levels of guest service. You will supervise reception, handle check-in/check-out, and coordinate with team members to respond to guest inquiries with a proactive, positive approach.

The role emphasizes maintaining Hilton brand standards, supporting VIP guests, and driving a first-class guest experience in a fast-paced airport hotel environment.

Qualifications

• Experience in a 4-5 star hotel environment with a Front Office focus.
• Proven supervisory experience and ability to lead a team.
• Excellent communication and customer-service orientation.

Responsibilities

• Supervise Reception operations to ensure exceptional guest service.
• Oversee check-in/check-out procedures and guest inquiries.
• Brief and coordinate team on events, VIP guests, and daily operations.
• Promote brand standards and maintain professional appearance and standards.

Skills

Front Office

Supervisory experience

Customer service

Communication skills

IT proficiency

English fluency

Job description

Are you a hospitality professional with a passion for delivering exceptional guest experiences? Join our dynamic team at Hilton Amsterdam Airport Schiphol, a premier airport hotel known for its world-class service and unparalleled convenience. As a Front Desk Supervisor, you will lead a dedicated team, ensuring seamless check-ins and check-outs, and providing personalized service to our diverse clientele. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

A Guest Service Supervisor with Hilton Amsterdam Airport Schiphol supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Guest Service Supervisor, You Will Supervise Reception Operations To Ensure Consistently-delivered Exceptional Customer Service To Guests, Especially As Service Affects The Information Provided By Team Members To Assist With Guest Enquiries. The Guest Service Supervisor Interacts With Guests And Contributes To The First Impressions Of Our Guests And, Therefore, Must Perform The Following Tasks To The Highest Standards

• We do not sell no and treat every request in a positive and efficient manner
• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Maintain a good relationship and communication style with colleagues
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Carry out shift handovers and brief team members as required
• Follow Hilton’s brand standards

What are we looking for?

Guest Service Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Skills

• Previous experience in 4-5 star hotel environment and in the Front Office
• Flexibility and adaptability to work every shift (morning, evening, night)
• Previous supervisory experience in same role
• Positive attitude and strong communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Fluent in English verbal and writing; Dutch is an advantage
• In the possession of a valid residence and working permit for the Netherlands

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide, which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Salary scale VI of the Horeca CLA applies for this position.