Front Office Supervisor

Radisson Hotel Group; Schiphol-Rijk; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Staff meals

Travel allowance

Free parking/shuttle

International workplace

Radisson Academy development

Employee discounts

Job summary

Radisson Blu Hotel Amsterdam Airport is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-in/out, and deliver exceptional guest experiences in a busy international airport setting. You will report to the Front Office Manager, supervise shifts, handle guest inquiries, upsell Radisson Rewards, and collaborate with other departments to maintain service standards.

We offer hotel staff benefits, travel allowances, free parking/shuttle, meals, and development

Qualifications

• Experience in a similar Front Office, supervisory role within hospitality.
• Good verbal and written communication skills in English.
• Ability to handle guest requests and operational issues effectively.
• Availability to work rotating morning, day and evening shifts.
• Hands-on, service-oriented approach; support daily Front Office operations.
• Experience with upselling and/or enrolments is an advantage.

Responsibilities

• Supervise the Front Desk team, assign tasks and provide clear instructions.
• Lead and motivate the Front Desk team, fostering a positive, service-oriented environment.
• Coordinate special requests and issues with other departments.
• Handle guest inquiries and complaints, making decisions with management input.
• Welcome, check in and check out guests.
• Process reservations and payments via reservation and cashier systems.
• Drive Radisson Rewards enrolments and promote the programme benefits.
• Identify and maximise upselling opportunities to increase revenue.
• Provide guests with tourist and general information.
• Deliver wake-up calls, messages, and resolve complaints.
• Manage the telephone switchboard and call transfers.
• Step in to resolve minor technical repair orders when the tech dept is not on site.

Skills

Front Office supervision

Hospitality experience

English communication

Guest service

Upselling

Job description

Join Us as a Front Office Supervisor at the Radisson Blu Hotel Amsterdam Airport!

• Are you energetic, hospitable, and ready to lead a dynamic Front Office team in the fast-paced setting of an international 4-star airport hotel?
• Do you thrive on the challenge of welcoming a diverse mix of guests – from business travellers and leisure guests to transit passengers and those unexpectedly stranded?
• Are you passionate about delivering exceptional guest experiences while ensuring smooth and efficient Front Office operations?

If you say Yes I can! Then we want to hear from you!

As a Front Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings.

About the hotel

Radisson Blu Hotel Amsterdam Airport is a modern four-star airport hotel, conveniently located near Schiphol Airport and Amsterdam. With 281 comfortable rooms, 19 versatile meeting rooms, and one large ballroom, we host a wide range of conferences, meetings, and international events. This makes our hotel a vibrant and fast-paced environment where hospitality professionals can truly make an impact.

Our guests include both international business and leisure travellers, creating a dynamic and multicultural workplace where no two days are the same. Hospitality, quality, and teamwork are at the heart of everything we do. Thanks to our airport location, you will work in an international environment while enjoying practical benefits such as a free shuttle bus for team members and free staff parking, making your commute easy and convenient.

If you enjoy working in an international environment and thrive in a hotel where close collaboration and strong team spirit are key to success, you will feel right at home with us.

Join Us as a Front Office Supervisor at the Radisson Blu Hotel Amsterdam Airport!

• Are you energetic, hospitable, and ready to lead a dynamic Front Office team in the fast-paced setting of an international 4-star airport hotel?
• Do you thrive on the challenge of welcoming a diverse mix of guests – from business travellers and leisure guests to transit passengers and those unexpectedly stranded?
• Are you passionate about delivering exceptional guest experiences while ensuring smooth and efficient Front Office operations?

If you say Yes I can! Then we want to hear from you!

As a Front Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings.

About the hotel

Radisson Blu Hotel Amsterdam Airport is a modern four-star airport hotel, conveniently located near Schiphol Airport and Amsterdam. With 281 comfortable rooms, 19 versatile meeting rooms, and one large ballroom, we host a wide range of conferences, meetings, and international events. This makes our hotel a vibrant and fast-paced environment where hospitality professionals can truly make an impact.

Our guests include both international business and leisure travellers, creating a dynamic and multicultural workplace where no two days are the same. Hospitality, quality, and teamwork are at the heart of everything we do. Thanks to our airport location, you will work in an international environment while enjoying practical benefits such as a free shuttle bus for team members and free staff parking, making your commute easy and convenient.

If you enjoy working in an international environment and thrive in a hotel where close collaboration and strong team spirit are key to success, you will feel right at home with us.

Job Description

What will you do?

• Supervise the Front Desk team, assign tasks and provide clear instructions;
• Lead and motivate the Front Desk team, fostering a positive and service-oriented working environment;
• Coordinate special requests and issues with other departments;
• Handle guest inquiries and complaints, making decisions where needed in consultation with management;
• Welcome, check in and check out guests;
• Process reservations and payments via the reservation and cashier systems;
• Drive Radisson Rewards enrolments and actively promote the benefits of the programme to guests;
• Identify and maximise upselling opportunities to increase revenue and enhance the guest experience;
• Provide guests with tourist and general information;
• Deliver additional services such as wake-up calls, passing on messages, and resolving complaints;
• Manage the telephone switchboard, handling and transferring calls;
• Step in to resolve minor technical repair orders when the technical department is not on site.

What do we offer?

• A salary in FG 6 of the Horeca CAO, depending on relevant experience and qualifications.
• Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands;
• Delicious meals during your shift;
• Travel allowance of €0,23 net per km, with a maximum of €260,67 net per month;
• An international workplace with colleagues and guests from all over the world;
• Free parking spots or free hotel's shuttle bus from and to Schiphol;
• Great staff activities and parties;
• Development opportunities through Radisson Academy, including an individual development plan and access to +20K learning modules & programs;
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.

Qualifications

• Experience in a similar Front Office, supervisory role within hospitality;
• Good verbal and written communication skills in English;
• Ability to handle guest requests and operational issues effectively;
• Availability to work rotating morning, day and evening shifts;
• A hands-on and service-oriented approach, with the ability to support the team in daily Front Office operations;
• Experience with upselling and/or enrolments is an advantage.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.