Floor Supervisor | Waldorf Astoria Amsterdam

Hilton Worldwide, Inc.; Amsterdam; On-site; USD 35,034 - 58,391; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Floor Supervisor to lead a team of room attendants at a prestigious hotel. This role focuses on ensuring high standards of cleanliness and exceptional guest experiences while managing daily operations. The ideal candidate will possess strong leadership skills, a commitment to customer service, and the ability to train and develop team members. Join a company that values teamwork and dedication, and be part of creating remarkable hospitality experiences every day.

Qualifications

• Experience in managing/supervising a team in a similar role.
• High standards of cleanliness and customer service.

Responsibilities

• Supervise room attendants to ensure excellent guest experiences.
• Manage guest requests and maintain housekeeping standards.

Skills

Customer Service

Team Management

Communication Skills

Interpersonal Skills

Attention to Detail

Job description

Job Description

Job Number:

Floor Supervisor | Waldorf Astoria Amsterdam (HOT0BG12)

Work Locations

Waldorf Astoria Amsterdam Herengracht 542-556 North Holland Amsterdam 1017 CG

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Daily allocation of rooms and deep cleaning tasks to team members
2. Manage guest requests, including VIP amenities and communicating them to the relevant team members
3. Routine inspection of guest bedrooms to ensure they meet standards
4. Achieve positive outcomes from guest queries in a timely and efficient manner
5. Carry out lost property procedures
6. Report maintenance issues to Maintenance/Engineering Department
7. Assist Head Housekeeper with training requirements
8. Comply with hotel security, fire regulations and all health and safety legislation
9. Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Committed to delivering a high level of customer service
2. Experience in managing/supervising a team in a similar role
3. Experience in the hotel/cleaning industry
4. Good oral and written communication
5. Previous experience in Hosting Service (Governance)
6. High standards of cleanliness
7. Good interpersonal skills
8. Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

1. Ability to work in a team
2. Excellent attention to detail
3. Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!