Front Office Manager - Schiphol

Steigenberger Airport Hotel Amsterdam; Schiphol; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Discounts on hotel stays for employees and their families

Health insurance discounts

Travel expense reimbursement

Job summary

Steigenberger Airport Hotel Amsterdam is seeking a Front Office Manager to lead the Front Office department. You will manage a team of about 15 employees, focusing on delivering outstanding guest experiences while optimizing operations.

The ideal candidate will have a higher education qualification, at least 2 years of management experience, and the ability to inspire a team. We offer a dynamic working environment and excellent career opportunities.

Qualifications

• Fluent in Dutch and have a good command of English.
• At least 2 years of management experience in a similar environment.
• Outgoing and enthusiastic personality.

Responsibilities

• Optimize staff scheduling and workforce deployment.
• Monitor and coordinate daily operations execution.
• Handle guest comments and complaints professionally.

Skills

Service and communication skills

Team management

Stress resistance

Multitasking

Knowledge of PMS systems (preferably Opera Cloud)

Education

Higher professional education (HBO)

Job description

Steigenberger Airport Hotel Amsterdam is looking for an enthusiastic and passionate new colleague!

We offer a diverse and varied role in a dynamic environment with a true “Schiphol vibe”.

Would you like to contribute to the success of Steigenberger Airport Hotel Amsterdam? Read on!

The role

As Front Office Manager, you will be responsible for the Front Office department and, together with the Assistant Front Office Manager, lead a team of approximately 15 employees, including interns.

You know better than anyone how to motivate, coach, and elevate a team. You are a true people manager who enjoys being actively involved with the team. Through your coaching style and your ability to provide honest and constructive feedback when needed, you create a working environment where guests come first and team members can thrive and develop.

In addition to managing daily operations, you maintain an overview of the bigger picture, critically evaluate processes, and identify opportunities for improvement. With your organizational skills and keen eye for quality, you ensure that guests enjoy the best possible experience while your colleagues come to work with enthusiasm.

Your responsibilities include:

• Optimizing staff scheduling and workforce deployment;
• Monitoring and coordinating the execution of daily operations;
• Professionally handling guest comments and complaints;
• Analyzing guest satisfaction scores, reviews, and feedback to continuously improve service quality;
• Ensuring compliance with safety regulations, Arbo, HACCP requirements, and brand guidelines;
• Maintaining strong collaboration and communication with other hotel departments;
• Preparing and monitoring the annual Front Office budget;
• Identifying and implementing improvements in processes, capacity planning, and service delivery;
• Setting and achieving operational objectives;
• Managing personnel matters, including recruitment and selection, performance reviews, development plans, training recommendations, and promotion opportunities.

You, as our ideal candidate

• Outgoing, enthusiastic, stress-resistant, and an excellent multitasker;
• Passionate about motivating and inspiring others;
• Possess outstanding service and communication skills;
• Fluent in Dutch and have a good command of English;
• Hold a higher professional education (HBO) level qualification, a completed MHS/HHS degree or equivalent;
• Have at least 2 years of management experience in a similar environment;
• Knowledge of PMS systems, preferably Opera Cloud.

We, as your ideal employer

• Provide an energetic working environment with excellent future career opportunities;
• Truly value your enthusiasm and commitment;
• Offer a professional and supportive workplace culture;
• Guarantee discounts for you, your friends, and your family at all H World International hotels, both nationally and internationally;
• Offer a wide range of additional benefits, including collective health insurance discounts and travel expense reimbursement.

Steigenberger Airport Hotel Amsterdam is a unique business hotel featuring 440 luxury rooms. Located directly next to the Amsterdam Forest and only a 10-minute drive from Schiphol Airport, the hotel offers a complimentary shuttle service to and from the airport. Situated in a non-flying zone, the hotel enjoys a peaceful location and is the ideal destination for our international guests. Guest satisfaction, continuity, and innovation are the key pillars of our organization. The hotel is renowned for its extensive and modern meeting facilities (15 conference rooms), the unique concept of our Sports & Media Bar, and our luxurious Lifestyle Club & Active Spa.

Together with our employees, we are committed every day to delivering outstanding service and exceeding our guests’ expectations.

Interested?

Are you excited about this opportunity and would you like to contribute to the success of Steigenberger Airport Hotel Amsterdam?

Apply now by sending your CV and motivation letter to:

Phone: [phone]

For more information, please visit the hotel website: