Front Desk Supervisor - Guest Experience Lead

Hotelprofessionals; Hoofddorp; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Hilton Club membership

Staff hotel rates

Job summary

Hilton Amsterdam Airport Schiphol is seeking a Guest Service Supervisor to lead our Front Office team and ensure consistently high levels of guest service. You will supervise reception, handle check-in/check-out, and coordinate with team members to respond to guest inquiries with a proactive, positive approach.

The role emphasizes maintaining Hilton brand standards, supporting VIP guests, and driving a first-class guest experience in a fast-paced airport hotel environment.

Qualifications

• Experience in a 4-5 star hotel environment with a Front Office focus.
• Proven supervisory experience and ability to lead a team.
• Excellent communication and customer-service orientation.

Responsibilities

• Supervise Reception operations to ensure exceptional guest service.
• Oversee check-in/check-out procedures and guest inquiries.
• Brief and coordinate team on events, VIP guests, and daily operations.
• Promote brand standards and maintain professional appearance and standards.

Skills

Front Office

Supervisory experience

Customer service

Communication skills

IT proficiency

English fluency

Job description

Hilton Amsterdam Airport Schiphol is seeking a Guest Service Supervisor to lead our Front Office team and ensure consistently high levels of guest service. You will supervise reception, handle check-in/check-out, and coordinate with team members to respond to guest inquiries with a proactive, positive approach.

The role emphasizes maintaining Hilton brand standards, supporting VIP guests, and driving a first-class guest experience in a fast-paced airport hotel environment.