Front Office Supervisor

Radisson-Hotel-Group; Schiphol; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Travel allowance

Free parking

Shuttle bus

Learning & development

Team events

Job summary

Radisson Blu Hotel Amsterdam Airport is seeking a proactive Front Office Supervisor to lead the reception team and ensure smooth check-in/out in our fast-paced airport environment. You will handle guest requests, resolve issues, and actively upsell services while coordinating with other departments to deliver exceptional guest experiences.

Fluency in English and frontline hospitality experience are essential.

Qualifications

• Experience in a similar Front Office supervisory role within hospitality.
• Good verbal and written English communication.
• Ability to handle guest requests and operational issues effectively.
• Availability to work rotating morning, day and evening shifts.
• Hands-on and service-oriented approach to support the team.

Responsibilities

• Supervise the Front Desk team, assign tasks and provide clear instructions.
• Lead and motivate the Front Desk team, fostering a service-oriented environment.
• Coordinate special requests and issues with other departments.
• Handle guest inquiries and complaints, with management guidance as needed.
• Welcome, check in and check out guests; process reservations and payments.
• Drive Radisson Rewards enrolments and upsell opportunities to guests.
• Provide guests with information and resolve issues; manage calls.

Skills

Front Office

Supervision

English proficiency

Guest service

Upselling

Shift flexibility

Job description

• Compensation: up to EUR 2700 - monthly

Company Description

Join Us as a Front Office Supervisor at the Radisson Blu Hotel Amsterdam Airport!

• Are you energetic, hospitable, and ready to lead a dynamic Front Office team in the fast-paced setting of an international 4-star airport hotel?
• Do you thrive on the challenge of welcoming a diverse mix of guests – from business travellers and leisure guests to transit passengers and those unexpectedly stranded?
• Are you passionate about delivering exceptional guest experiences while ensuring smooth and efficient Front Office operations?

As aFront Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings.

About the hotel
Radisson Blu Hotel Amsterdam Airport is a modern four-star airport hotel, conveniently located near Schiphol Airport and Amsterdam. With 281 comfortable rooms, 19 versatile meeting rooms, and one large ballroom, we host a wide range of conferences, meetings, and international events. This makes our hotel a vibrant and fast-paced environment where hospitality professionals can truly make an impact.

Our guests include both international business and leisure travellers, creating a dynamic and multicultural workplace where no two days are the same. Hospitality, quality, and teamwork are at the heart of everything we do. Thanks to our airport location, you will work in an international environment while enjoying practical benefits such as a free shuttle bus for team members and free staff parking, making your commute easy and convenient.

If you enjoy working in an international environment and thrive in a hotel where close collaboration and strong team spirit are key to success, you will feel right at home with us.

Job Description

What will you do?

• Supervise the Front Desk team, assign tasks and provide clear instructions;
• Lead and motivate the Front Desk team, fostering a positive and service-oriented working environment;
• Coordinate special requests and issues with other departments;
• Handle guest inquiries and complaints, making decisions where needed in consultation with management;
• Welcome, check in and check out guests;
• Process reservations and payments via the reservation and cashier systems;
• Drive Radisson Rewards enrolments and actively promote the benefits of the programme to guests;
• Identify and maximise upselling opportunities to increase revenue and enhance the guest experience;
• Provide guests with tourist and general information;
• Deliver additional services such as wake-up calls, passing on messages, and resolving complaints;
• Manage the telephone switchboard, handling and transferring calls;
• Step in to resolve minor technical repair orders when the technical department is not on site.

What do we offer?

• A salary in FG 6 of the Horeca CAO, depending on relevant experience and qualifications.
• Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands;
• Travel allowance of €0,23 net per km, with a maximum of €260,67 net per month;
• An international workplace with colleagues and guests from all over the world;
• Free parking spots or free hotel's shuttle bus from and to Schiphol;
• Great staff activities and parties;
• Development opportunities through Radisson Academy, including an individual development plan and access to +20K learning modules & programs;
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.

Qualifications

• Experience in a similar Front Office, supervisory role within hospitality;
• Good verbal and written communication skills in English;
• Ability to handle guest requests and operational issues effectively;
• Availability to work rotating morning, day and evening shifts;
• A hands-on and service-oriented approach, with the ability to support the team in daily Front Office operations;
• Experience with upselling and/or enrolments is an advantage.

Additional Information

Why Join Radisson Hotel Group?
Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.
Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.
Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.
Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.
Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.