Front Desk Intern — Create Memorable Guest Experiences

The Hoxton; Amsterdam; Vor Ort; EUR 13.000 - 20.000; Vollzeit

Benefits dieser Stelle

2 days holiday per month

Food on shift

Free night at The Hoxton + meal for e2

Training and development

Volunteer time off

OpenUp mental health support

Discounts across The Hoxton

Zusammenfassung

The Hoxton is seeking a Front Office Intern in Amsterdam to provide warm, proactive service to guests and support the Front Office team. You will be the friendly face greeting guests, assist with check-ins and check-outs, and coordinate with other departments to ensure smooth operations.

You will handle guest requests, offer local recommendations, and contribute to a welcoming, efficient hotel experience while gaining hands-on hospitality experience in a fast-paced, international environment.

Qualifikationen

• Passion for hospitality and guest experience.
• Positive, proactive attitude with a willingness to learn.
• Strong customer service mindset and desire to help guests.

Aufgaben

• Be the first face guests see, making them feel welcome and valued.
• Handle guest check-ins/outs and manage guest bills accurately.
• Collaborate with hotel teams to handle busy periods and overbooking scenarios.
• Answer phone calls, take requests, and provide recommendations for local shows and dining.
• Serve as the hotel gatekeeper, knowing who’s who and what’s what.
• Assist with light administrative tasks such as expenses and ordering stationery.

Kenntnisse

Hospitality passion

Positive attitude

Customer service

Team player

Effective communication

Jobbeschreibung

The Hoxton is seeking a Front Office Intern in Amsterdam to provide warm, proactive service to guests and support the Front Office team. You will be the friendly face greeting guests, assist with check-ins and check-outs, and coordinate with other departments to ensure smooth operations.

You will handle guest requests, offer local recommendations, and contribute to a welcoming, efficient hotel experience while gaining hands-on hospitality experience in a fast-paced, international environment.