Front Office Desk Supervisor – Guest Experience

Hesperia group; Amsterdam; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Refer-a-friend bonus

Employee hotel rates

F&B discounts

Team events

Global growth opportunities

Salary scale 6

Job summary

NH Hotels & Resorts in Amsterdam is seeking a Front Office receptionist to welcome international guests from check-in to check-out, delivering reliable service with a friendly, natural approach. You will join a team focused on hospitality excellence, efficiency, and guest satisfaction.

As the first point of contact, you will manage arrivals, communications with other departments, and the morning checklists, contributing to a seamless guest experience across the hotel.

Qualifications

• Experience as a receptionist or front desk role preferred.
• Good command of Dutch and English languages.
• Basic computer systems knowledge is a plus.

Responsibilities

• Be the first point of contact for international guests from check-in to check-out.
• Handle morning rush, emails and coordination with other departments.
• Support colleagues at the front desk and ensure smooth handovers between shifts.

Skills

Reception experience

Dutch language

English language

Computer systems

Job description

NH Hotels & Resorts in Amsterdam is seeking a Front Office receptionist to welcome international guests from check-in to check-out, delivering reliable service with a friendly, natural approach. You will join a team focused on hospitality excellence, efficiency, and guest satisfaction.

As the first point of contact, you will manage arrivals, communications with other departments, and the morning checklists, contributing to a seamless guest experience across the hotel.