Guest Experience Lead – Front Office & Operations

Meininger Amsterdam Amstelstation B.V.; Amsterdam; On-site; EUR 38,591 - 46,224; Full time

Benefits offered by this job

Pension gap package

25 holidays plus 5 bonus days

Corporate volunteering

Staff nights and Friends & Family discount

Access to discount platform 'BenefitsAtWork'

Job summary

Meininger Amsterdam Amstelstation B.V. is seeking an Assistant Hotel Manager to lead the front office team in Amsterdam City West. The role involves motivating staff, resolving guest complaints, and ensuring a high standard of service.

The ideal candidate will have at least 3 years of relevant experience, strong leadership skills, and be fluent in Dutch and English. The position offers a full-time, on-site contract with competitive benefits including a salary of 3800 EUR and 25 holidays plus 5 bonus days.

Qualifications

• Minimum 3 years of relevant experience leading a front office team or similar.
• Enjoy leading a diverse, motivated team and have an inspiring personality.
• Strong commitment and entrepreneurial thinking.

Responsibilities

• Motivate staff and promote a pleasant work climate.
• Cooperate with HR for hiring and onboarding.
• Ensure guest satisfaction when resolving complaints.

Skills

Leadership skills

Solution-oriented

Proficiency with Microsoft Office

Good command of Dutch

Good command of English

Experience in fast-paced work environments

Tools

Sihot

Fidelio

Job description

Meininger Amsterdam Amstelstation B.V. is seeking an Assistant Hotel Manager to lead the front office team in Amsterdam City West. The role involves motivating staff, resolving guest complaints, and ensuring a high standard of service.

The ideal candidate will have at least 3 years of relevant experience, strong leadership skills, and be fluent in Dutch and English. The position offers a full-time, on-site contract with competitive benefits including a salary of 3800 EUR and 25 holidays plus 5 bonus days.