Assistant Hotel Manager (f/m/d)

Meininger Amsterdam Amstelstation B.V.; Amsterdam; On-site; EUR 38,591 - 46,224; Full time

Benefits offered by this job

Pension gap package

25 holidays plus 5 bonus days

Corporate volunteering

Staff nights and Friends & Family discount

Access to discount platform 'BenefitsAtWork'

Job summary

Meininger Amsterdam Amstelstation B.V. is seeking an Assistant Hotel Manager to lead the front office team in Amsterdam City West. The role involves motivating staff, resolving guest complaints, and ensuring a high standard of service.

The ideal candidate will have at least 3 years of relevant experience, strong leadership skills, and be fluent in Dutch and English. The position offers a full-time, on-site contract with competitive benefits including a salary of 3800 EUR and 25 holidays plus 5 bonus days.

Qualifications

• Minimum 3 years of relevant experience leading a front office team or similar.
• Enjoy leading a diverse, motivated team and have an inspiring personality.
• Strong commitment and entrepreneurial thinking.

Responsibilities

• Motivate staff and promote a pleasant work climate.
• Cooperate with HR for hiring and onboarding.
• Ensure guest satisfaction when resolving complaints.

Skills

Leadership skills

Solution-oriented

Proficiency with Microsoft Office

Good command of Dutch

Good command of English

Experience in fast-paced work environments

Tools

Sihot

Fidelio

Job description

Assistant Hotel Manager (f/m/d) – MEININGER Hotel Amsterdam City West. Full‑time, on‑site.

Responsibilities

• Motivate staff, ensure a pleasant and safe work climate, and promote good cooperation within the team and with other colleagues.
• Cooperate with HR to hire staff and manage correct onboarding and off‑boarding processes.
• Lead regular individual and team meetings, develop skills and knowledge through training and workplace exchanges.
• Ensure all work equipment and information required for guest service are available and well‑maintained; continuously optimize workflow and definitions.
• Use available tools to gather guest feedback, analyze and categorize it, derive actions, and implement them in coordination with the Hotel Manager.
• Attend unresolved guest complaints, ensuring guest satisfaction with the offered solution.
• Optimize room distribution through conscientious occupancy optimisation and coordinate group room allocation with the Groups department.
• Perform regular audits aligned with company standards, document them, and initiate corrective measures in coordination with the Operations Manager.
• Maintain inventory management system, oversee stock‑takes according to guidelines, and support preparation of monthly closings.

Qualifications

• Minimum 3 years of relevant experience leading a front office team or similar.
• Enjoy leading a diverse, motivated team and have an inspiring personality.
• Experienced in a fast‑paced work environment.
• Solution‑oriented with strong commitment and entrepreneurial thinking.
• Leadership skills including coaching, mentoring, feedback, and training.
• Strong proficiency with Microsoft Office suite and front office systems (e.g., Sihot, Fidelio).
• Very good command of written and spoken Dutch and English.

Benefits

• Hospitality CLA+ salaries and benefits.
• Pension gap package.
• 25 holidays plus 5 bonus days (1 per year of stay).
• Corporate volunteering (max. 2 days off per year).
• Regular get‑togethers, celebrations and occasional parties (winter and summer team events).
• Quarterly evaluation rounds to ensure satisfaction.
• Opportunity to join M‑goal projects to develop personal and professional skills.
• Staff nights and Friends & Family discount.
• Test & Rest new hotels.
• Travel expenses.
• Access to discount platform "BenefitsAtWork".
• Occasional opportunity to travel to support new openings or exchange programs.
• Access 1:1 sessions with certified psychologists for MEININGER employees.

Salary: 3800 EUR.

Location: Amsterdam City West, on‑site. Remote Type: On Site.

We welcome candidates from diverse backgrounds, cultures, life preferences, and experiences to apply.