Front Office Leader: Elevate Guest Experience

Steigenberger Airport Hotel Amsterdam; Schiphol; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Discounts on hotel stays for employees and their families

Health insurance discounts

Travel expense reimbursement

Job summary

Steigenberger Airport Hotel Amsterdam is seeking a Front Office Manager to lead the Front Office department. You will manage a team of about 15 employees, focusing on delivering outstanding guest experiences while optimizing operations.

The ideal candidate will have a higher education qualification, at least 2 years of management experience, and the ability to inspire a team. We offer a dynamic working environment and excellent career opportunities.

Qualifications

• Fluent in Dutch and have a good command of English.
• At least 2 years of management experience in a similar environment.
• Outgoing and enthusiastic personality.

Responsibilities

• Optimize staff scheduling and workforce deployment.
• Monitor and coordinate daily operations execution.
• Handle guest comments and complaints professionally.

Skills

Service and communication skills

Team management

Stress resistance

Multitasking

Knowledge of PMS systems (preferably Opera Cloud)

Education

Higher professional education (HBO)

Job description

Steigenberger Airport Hotel Amsterdam is seeking a Front Office Manager to lead the Front Office department. You will manage a team of about 15 employees, focusing on delivering outstanding guest experiences while optimizing operations.

The ideal candidate will have a higher education qualification, at least 2 years of management experience, and the ability to inspire a team. We offer a dynamic working environment and excellent career opportunities.