Front Office Lead Amsterdam: Guest Experience & Team Coach

Leonardo Hotels; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Salary info

Travel allowance

Overtime options

Training courses

Career growth

Discount purchases

Hotel stay benefits

Overnight stay

Job summary

Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, is seeking an experienced Assistant Front Office Manager to support the Front Office Manager and take ownership of daily operations in a dynamic hotel environment.

You will lead the Front Office team with energy and empathy, ensure smooth check-ins, and turn guest feedback into improvements. English fluency required; Dutch is a plus. Join a property located on Apollolaan with city-center access and opportunities for development.

Qualifications

• 2+ years of front office leadership experience in a busy hotel environment.
• Strong people management and coaching skills.
• English fluency; Dutch is a plus.

Responsibilities

• Leading and coaching the Front Office team with energy and empathy.
• Taking charge during shifts, making decisions and ensuring seamless daily operations.
• Turning guest feedback and operational insights into actions and improvements.

Skills

Front Office leadership

People management

English fluency

Job description

Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, is seeking an experienced Assistant Front Office Manager to support the Front Office Manager and take ownership of daily operations in a dynamic hotel environment.

You will lead the Front Office team with energy and empathy, ensure smooth check-ins, and turn guest feedback into improvements. English fluency required; Dutch is a plus. Join a property located on Apollolaan with city-center access and opportunities for development.