Guest Experience & Front Office Lead

MEININGER Hotels; Amsterdam; On-site; EUR 39,000 - 46,000; Full time

Benefits offered by this job

Pension gap package

25 holidays + 5 bonus days

Corporate Volunteering

Regular team events

Travel expenses

BenefitsAtWork access

1:1 psychologist sessions

Job summary

MEININGER Hotel Amsterdam City West is seeking a supportive and caring leader with a fun mindset to join our team. This role focuses on guiding the front office team to deliver exceptional guest experiences at a central city location in Amsterdam.

You will drive staff engagement, coordinate with HR on hiring and onboarding, and lead regular meetings to develop skills through training and exchanges. Culinary and guest service aspects are important in creating a welcoming atmosphere for our guests.

Qualifications

• Minimum of 3 years of experience leading a front office team or similar.
• Able to lead a diverse, motivated team and inspire others.
• Experience working in a fast-paced environment.
• Solution-oriented with strong commitment and entrepreneurial thinking.
• Leadership skills including coaching, mentoring, feedback and training.

Responsibilities

• Motivate the staff, ensure a pleasant and safe work climate and good cooperation within the team and with other colleagues.
• Collaborate with HR to hire staff and manage on- and offboarding processes.
• Lead regular individual and team meetings and develop skills through training and exchanges.
• Ensure all work equipment and information for guest service is available and optimize workflow.
• Use tools to obtain guest feedback, analyze and categorize it, and coordinate improvements with the Hotel Manager.
• Address guest complaints unresolved by the team and ensure satisfaction with solutions.
• Oversee optimal room distribution and coordinate group room allocations with Groups department.
• Perform regular audits aligned with company standards and initiate corrective actions with Operations Manager.
• Maintain inventory management system, oversee stock-takes, and support monthly closings.

Skills

Front office leadership

Team motivation

Dutch language

English language

Microsoft Office

Front office systems

Tools

Sihot

Fidelio

Job description

MEININGER Hotel Amsterdam City West is seeking a supportive and caring leader with a fun mindset to join our team. This role focuses on guiding the front office team to deliver exceptional guest experiences at a central city location in Amsterdam.

You will drive staff engagement, coordinate with HR on hiring and onboarding, and lead regular meetings to develop skills through training and exchanges. Culinary and guest service aspects are important in creating a welcoming atmosphere for our guests.